Coordinator, International Transportation

Ross Stores, Inc.; Fort Mill (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Ross Stores, Inc. seeks an International Inbound Operations Coordinator to support inbound transportation for both domestic and international shipments. The role liaises with Ross teams, customs brokers and freight partners to ensure on‑time delivery and regulatory compliance.

The coordinator will track shipments, manage documentation, and assist planners with Ross Direct and POE shipments while handling multiple projects and communications across departments.

Qualifications

• 1–2 years of international transportation experience preferred.
• 2–4 years of customer service experience preferred.
• Bachelor's degree preferred.
• Knowledge of international documents, Incoterms, customs regulations and tariffs.
• Transportation background within the retail industry.
• Proficient in MS Word, Excel, and Access; strong written and oral communication.

Responsibilities

• Provide support to inbound transportation activities: entering, tendering, scheduling, tracking and tracing.
• Investigate and resolve issues related to international freight movements; support planners.
• Communicate tracking, documentation issues and bookings with customs, forwarders, vendors and carriers.
• Assist with projects and duties assigned by International Supervisors or Manager.

Skills

International transport

Customer service

Incoterms

Documentation

Microsoft Word

Microsoft Excel

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Access

Job description

General Purpose

The International Inbound Operations Coordinator is responsible for providing support for all International inbound transportation activities. Acts as a liaison between Ross, Customs Broker, Steamship lines, Freight Forwarders, Vendors and Ross departments as appropriate. Provides support to the International Planners with Ross Direct and POE shipments and administrative activities, as appropriate, for both inbound domestic and international functions.

Essential Functions

• Provide support to the inbound group in all areas of inbound transportation including entering, tendering, scheduling, tracking and tracing of international shipments. Investigate and resolve issues related to the international movement of freight. Provide support to Inbound International Planners with Ross Direct and POE shipments. Provide superior level of customer service to vendors, buyers and DC's. Resolve any transportation related issues or problems to effect on‑time delivery.
• Responsible for communications regarding tracking, tracing, documentation issues and booking of international shipments. Interaction with Customs, freight forwarders, vendors and carriers.
• Responsible to execute the plan for cost savings, service improvement programs, ensuring customs compliance and provide information that supports on‑time delivery of freight to Ross DCs.
• Assist with any projects requested or duties assigned by the International Supervisors or Manager.

Competencies

• Drive results
• Teamwork
• Communication
• Performance Standards
• Customer Service
• Attention to Detail
• Adaptability
• Data Entry Accuracy

Qualifications And Special Skills Required

• 1‑2 years of minimum experience in international transportation preferred
• 2‑4 years of customer service experience preferred
• Bachelor's degree preferred
• Knowledge of international documents, Incoterms, customs regulations and tariffs
• Transportation background within the retail industry
• Proficient in Microsoft Word, Excel, and Access
• Strong self‑motivation and the ability to work aggressively to complete projects
• Must possess excellent written and oral communication skills and be able to communicate with all levels and departments both within and outside the company.

Physical Requirements / ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.