Coordinator, Individualized Care, Pharmacy Services

Lensa; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Patient Support Representative in Richmond, VA. The role involves assisting patients by handling inquiries, managing calls, and ensuring a seamless experience. Candidates should possess strong communication skills and a high school diploma, with a preference for certified pharmacy technicians. This full-time position offers competitive hourly pay and comprehensive benefits.

Benefits

Medical, dental, vision benefits

Paid time off

401k

Qualifications

• 1+ years’ experience in a fast-paced call center environment.
• Ability to work independently and be self-directed.
• Availability to work any schedule between 7am-5pm, Monday-Friday.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Investigate and resolve patient/physician inquiries and concerns promptly.
• Communicate with external entities including physician offices and pharmacies.

Skills

Communication

Customer Service

Problem Resolution

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft systems

Telephony

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Cardinal Health, is seeking professionals in Richmond, VA. Apply via Lensa today!

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries and concerns promptly.
• Enter detailed information into proprietary software during phone conversations.
• Place outbound calls for patient follow-ups, confirmations, or to obtain missing information.
• Interact with referral sources to process new applicants.
• Follow up with internal team members on next steps.
• Communicate with external entities including physician offices and pharmacies.
• Identify, document, and submit Adverse Events during customer contact or via received documentation.

Qualifications

• High school diploma or GED minimum.
• Certified Pharmacy Technician preferred.
• 1+ years’ experience in a fast-paced call center environment.
• Basic computer skills, including Microsoft systems and telephony.
• Strong communication and customer service skills.
• Ability to work independently and be self-directed.
• Ability to sit for long periods in a cubicle setting.
• Superior customer support skills.
• Ability to prioritize multiple tasks with urgency.
• Availability to work any schedule between 7am-5pm, Monday-Friday.

Additional Expectations

• Apply acquired skills and company policies to routine tasks.
• Work on standard assignments requiring basic problem resolution.
• Follow policies and past practices for guidance.
• Receive general direction; detailed instruction on new tasks.
• Consult with supervisors or senior peers on complex issues.

Training and Schedule

Mandatory new hire training: 8:00am-5:00pm CST.

This full-time position requires flexibility within our normal business hours of Monday-Friday, 7:00am-5:00pm CST.

Remote Work Details

Work remotely in a dedicated, quiet, distraction-free environment with high-speed internet. Company provides necessary equipment; employee provides reliable internet with specific requirements listed.

Compensation and Benefits

Estimated hourly range: $17.80 - $21.00. No bonus eligibility. Benefits include medical, dental, vision, paid time off, HSA, 401k, and more.

Application Deadline

Closing date: 06/29/2024. Apply promptly. Pay is determined by multiple factors including location, education, experience, skills, and internal pay equity.

We encourage back-to-work individuals, those with disabilities, without a college degree, and Veterans to apply. Cardinal Health values diversity and is an Equal Opportunity/Affirmative Action employer.