Coordinator, Individualized Care, Pharmacy Services

Lensa; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Representative to manage inbound and outbound calls, resolve inquiries, and provide support. This full-time remote position requires strong communication skills and the ability to work independently. Benefits include health coverage, paid time off, and a flexible schedule.

Benefits

Health coverage

Paid time off

401(k)

Flexible spending accounts

Paid parental leave

Qualifications

• At least 1 year of experience in a fast-paced call center environment.
• Ability to work independently and be self-directed.
• Flexibility to work any schedule between 7am-5pm, Monday through Friday.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Investigate and resolve patient/physician inquiries promptly.
• Communicate with external entities like physicians and pharmacies.

Skills

Communication

Customer Service

Problem Resolution

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft Office

Telephony Systems

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Cardinal Health, is seeking professionals in Indianapolis, IN. Apply via Lensa today!

About Cardinal Health: Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care, ensuring patients can access, afford, and stay on their therapies for a better quality of life. Our expertise spans pharma, payer, and hub services, providing top-tier solutions and integrating advanced technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is located outside Dallas, Texas, empowering manufacturers to expand their reach and impact.

Responsibilities:

• Handle inbound calls, determine needs, and provide one-call resolution.
• Manage inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries promptly.
• Enter detailed information into proprietary software during calls.
• Place outbound calls for follow-ups, confirmations, or to gather missing information.
• Process new applicant referrals from sources.
• Coordinate with internal team members on next steps.
• Communicate with external entities like physicians and pharmacies.
• Identify, document, and submit Adverse Events as needed.

Qualifications:

• High school diploma or GED required.
• Certified Pharmacy Technician preferred.
• At least 1 year of experience in a fast-paced call center environment.
• Basic computer skills, including Microsoft Office and telephony systems.
• Strong communication and customer service skills.
• Ability to work independently and be self-directed.
• Sit for extended periods in a cubicle setting.
• Prioritize multiple tasks with urgency.
• Flexibility to work any schedule between 7am-5pm, Monday through Friday.

Work Expectations:

• Apply job skills and company policies to routine tasks.
• Handle standard assignments with basic problem resolution.
• Follow established policies and seek guidance on complex issues.
• Work under general direction, with detailed instructions on new tasks.

Training and Schedule: Mandatory training from 8:00am-5:00pm CST. Full-time position (40 hours/week) with flexible shifts within Monday-Friday, 7:00am-5:00pm CST.

Remote Work Details: Full-time remote position requiring a dedicated, quiet workspace with high-speed internet. Equipment provided; internet must meet specific requirements (e.g., download/upload speeds, ping rate, wired connection).

Compensation and Benefits: Estimated hourly range: $17.80 - $21.00. Benefits include health coverage, paid time off, HSA, 401(k), flexible spending accounts, disability coverage, work-life resources, paid parental leave, and health programs.

Application Deadline: 06/29/2024. Apply promptly. Salary is determined by multiple factors, including location, education, experience, and internal pay equity.

We encourage back-to-work individuals, those with disabilities, without a college degree, and Veterans to apply. Cardinal Health values diversity and is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, marital status, or other protected statuses.

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