Coordinator, Individualized Care

Cardinal Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a Customer Service representative to manage patient therapy inquiries and provide support. This full-time remote position requires effective communication and problem-solving skills, with a focus on maintaining high service standards. The role offers flexible working hours and a competitive hourly wage, along with comprehensive benefits.

Benefits

Health coverage

Paid time off

401(k)

Wellness programs

Paid parental leave

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED, or equivalent work experience preferred.

Responsibilities

• Maintain understanding of patient therapies and reimbursement processes.
• Handle complex therapy inquiries and follow up with stakeholders.
• Meet key performance indicators for service levels and quality.

Skills

Problem Solving

Communication

Judgment

Education

High School Diploma or GED

Job description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions that drive brand and patient success. We continuously integrate advanced technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is located outside Dallas, Texas, empowering manufacturers to extend the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

What Customer Service Management contributes to Cardinal Health

Customer Service Management provides strategic oversight and leadership within the Customer Service function.

What Individualized Care contributes to Cardinal Health

Clinical Operations offers clinical support and expertise in advice, research, and patient care to internal and external stakeholders. Individualized Care plans and delivers care tailored to each patient’s specific needs.

Responsibilities

1. Maintain a current understanding of patient therapies, prior approval, reimbursement processes, and healthcare plans.
2. Handle complex therapy and reimbursement inquiries from customers, applying judgment within your authority.
3. Meet key performance indicators such as service levels, call volumes, adherence, and quality standards.
4. Follow up with patients, pharmacies, physicians, and support organizations regarding inquiries.
5. Handle sensitive information with discretion, including prescriptions, personal data, and insurance details.
6. Escalate complex issues to senior team members and leadership as needed.

Qualifications

1. 1-3 years of experience preferred.
2. High School Diploma, GED, or equivalent work experience preferred.

Expected Performance

1. Apply acquired skills and company policies to routine tasks.
2. Work on standard assignments with basic problem-solving.
3. Seek guidance from policies and past practices.
4. Receive general direction and detailed instructions on new tasks.
5. Consult with supervisors on complex problems.

Training and Work Schedules

Training occurs from 8:00 am to 5:00 pm CST, with mandatory on-camera attendance. The position is full-time (40 hours/week), with flexible shifts during Monday-Friday, 7:00 am to 7:00 pm CST.

Remote Work Details

This is a full-time remote position requiring a dedicated, quiet environment with high-speed internet. Equipment will be provided, but internet access is the employee's responsibility. Internet requirements include:

• Download speed of 15 Mbps
• Upload speed of 5 Mbps
• Ping rate maximum of 30 ms
• Hardwired connection
• Surge protector for equipment

Compensation and Benefits

Hourly range: $18.50 - $25.80. Bonus eligibility: No. Benefits include health coverage, paid time off, HSA, 401(k), flexible spending accounts, disability coverage, work-life resources, paid parental leave, and wellness programs.

Application Details

The application window closes on 07/08/2025. Pay is determined by various factors, including location, education, experience, and internal equity.

We encourage back-to-work individuals, people with disabilities, veterans, and those without a college degree to apply. Cardinal Health values diversity and is an Equal Opportunity/Affirmative Action employer, considering all qualified applicants without discrimination based on protected statuses.