Coordinator, Individualized Care, Pharmacy Services

Cardinal Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a Coordinator for Individualized Care in Pharmacy Services. The role involves handling inbound calls, managing inquiries, and ensuring patients receive the necessary support. This full-time remote position offers competitive benefits and requires strong customer service skills. Join a diverse team dedicated to improving patient access to therapies.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

Flexible Spending Accounts

Disability Coverage

Paid Parental Leave

Qualifications

• At least 1 year of experience in a fast-paced call center environment.
• Ability to work independently and prioritize tasks with urgency.

Responsibilities

• Handle inbound calls and provide one-call resolution.
• Investigate and resolve patient/physician inquiries promptly.
• Communicate with external entities including physicians and pharmacies.

Skills

Customer Service

Communication

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft systems

Job description

Join to apply for the Coordinator, Individualized Care, Pharmacy Services role at Cardinal Health.

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care, ensuring patients can access, afford, and stay on the therapies they need for a better quality of life. Our expertise spans pharma, payer, and hub services, delivering innovative solutions and integrating advanced technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is based outside Dallas, Texas, empowering manufacturers to expand the reach and impact of their products.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries promptly.
• Enter detailed information into proprietary software during calls.
• Make outbound calls for follow-ups, confirmations, or to gather missing information.
• Interact with referral sources to process new applicants.
• Coordinate with internal team members on next steps.
• Communicate with external entities including physicians and pharmacies.
• Identify, document, and submit Adverse Events during customer contacts or via received documentation.

Qualifications

• High school diploma or GED required.
• Certified Pharmacy Technician preferred.
• At least 1 year of experience in a fast-paced call center environment.
• Basic knowledge of computers, Microsoft systems, and telephony.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks with urgency.
• Ability to sit for extended periods in a cubicle setting.
• Demonstrated customer support skills.
• Flexible to work any schedule between 7am-5pm, Monday to Friday.

Work Environment & Benefits

This is a full-time remote position requiring a dedicated, quiet workspace with high-speed internet. Training occurs 8:00am-5:00pm CST, with attendance mandatory. Benefits include medical, dental, vision, paid time off, HSA, 401k, flexible spending accounts, disability coverage, work-life resources, paid parental leave, and health programs.

Additional Details

• Anticipated hourly range: $17.80 - $21.00.
• Application deadline: 06/29/2024.
• Cardinal Health encourages diverse applicants, including those returning to work, veterans, and individuals with disabilities.
• Equal Opportunity Employer.