Coordinator, Individualized Care

Cardinal Health; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

FSAs

Job summary

Cardinal Health Sonexus Access and Patient Support is seeking a remote, full-time Call Center Specialist to handle inbound calls, document interactions in proprietary software, and coordinate patient follow-ups with physicians and pharmacies.

The role requires a high school diploma (PH) and preferred Certified Pharmacy Technician, with 1+ year in a fast-paced call center. Benefits include medical, dental, vision, PTO, HSA, 401k and FSAs.

Qualifications

• High school diploma or GED required; technician certs preferred
• Experience in fast-paced call center environment is preferred
• Strong communication and customer service skills essential
• Ability to work independently and manage multiple tasks
• Basic computer knowledge and familiarity with Microsoft systems and telephony

Responsibilities

• Handle inbound calls and determine customer needs for one-call resolution
• Manage inbound faxes and data entry into proprietary software
• Resolve patient/physician inquiries promptly and accurately
• Place outbound calls for follow-ups and information collection
• Interact with referral sources to process new applicants
• Identify and report adverse events during interactions with customers

Skills

Customer service

Independence

Multitasking

Computer proficiency

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft Office

Telephony systems

Job description

US-Nationwide-FIELD

Full time

20188878

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner.
• Enter detailed information into company proprietary software while conversing via telephone.
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information.
• Interact with the patient referral sources to process new applicants.
• Follow up with other internal team members regarding next steps.
• Communicate with external constituents including physician offices and pharmacies.
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation.

Qualifications

• Minimum high school diploma or GED, preferred
• Certified Pharmacy Technician, preferred
• 1+ years' experience in fast paced call center environment, preferred
• Basic computer knowledge, Microsoft systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Ability to work any schedule between 7am-5pm M-F

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

TRAINING AND WORK SCHEDULES:

Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-5:00pm CST.

REMOTE DETAILS:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $18.10 per hour - $25.80 per hour

Bonus eligible: No

Benefits:

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)