Coordinator, Individualized Care

Cardinal Health; Columbia (SC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account

Flex spending accounts

Disability coverage

Work‑Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a remote, full-time associate to manage patient therapy, prior authorization, and reimbursement inquiries. You will handle complex questions with discretion, ensuring timely follow-up with patients, pharmacies, and physicians across a national network.

The role requires 1–3 years of experience and a High School Diploma or equivalent. Training covers policies, compliance, and cross-functional coordination within Cardinal Health’s patient

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.

Responsibilities

• Maintains an in-depth understanding of patient therapy, prior authorization and reimbursement processes.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and resolves issues within authority.
• Meets KPIs for service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information with discretion including prescriptions, personal information and insurance data.
• Escalates highly complex issues to senior team members and leadership.

Education

High School Diploma / GED or equivalent

Job description

US-Nationwide-FIELD

Full time

20187752

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best‑in‑class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non‑commercial specialty pharmacy is centralized at our custom‑designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.

Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.

Meets key performance indicators including service levels, call volumes, adherence and quality standards.

Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.

Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.

Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Qualifications

1-3 years of experience, preferred

High School Diploma, GED or equivalent work experience, preferred

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

TRAINING AND WORK SCHEDULES:

Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.

This position is full‑time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday‑Friday, 8:00am- 5:00pm CST. Overtime could be required at times to assist with business needs.

REMOTE DETAILS:

You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following:

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range:

$18.10 per hour - $25.80 per hour

Bonus eligible:

No

Benefits:

Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long‑term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.