Coordinator - Independent Medical Evaluation (IME) Services

MRG Exams; Westlake (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

MRG Exams is seeking a detail‑oriented Coordinator to support Independent Medical Evaluations at our Westlake office. You will manage medical records, handle phone communication, and assist clients and evaluators while ensuring accurate documentation.

The ideal candidate brings administrative experience, proficiency with common office software, and a commitment to HIPAA compliance. This role offers a collaborative team environment and non‑remote, on‑site work.

Qualifications

• Administrative or office experience, preferably in medical, legal, or workers' comp.
• Proficiency with Microsoft Office, PDF tools, and scanning equipment.
• Ability to handle confidential medical information (HIPAA compliant).

Responsibilities

• Coordinate administrative tasks related to Independent Medical Evaluations.
• Manage medical records and handle phone communications.
• Support clients and medical evaluators; maintain organized documentation.
• Navigate multiple software applications.

Skills

Customer service

Organizational skills

Communication

HIPAA compliance

Tools

Microsoft Office

PDF tools

Scanning equipment

Job description

Coordinator - Independent Medical Evaluation (IME) Services

The office Coordinator will play an essential role in coordinating administrative tasks related to Independent Medical Evaluations. This position involves timely management of medical records, handling phone communication, supporting clients and medical evaluators, and maintaining organized documentation. The ideal candidate is highly organized, reliable, and provides excellent customer service to clients, evaluators and examinees.

This position demands a high attention to detail, and the ability to prioritize work tasks while working within deadlines. Being a team player is a must.

What we do: MRG Exams coordinates Independent Medical Evaluations for workers' compensation and disability claims. This has been our sole focus since being founded in 1998. We facilitate up to 1,000 exams/month.

Mission Focused: Our singular ambition is to make sure that our clients' expectations are exceeded. We believe that when the client wins, we win.

Join a Dynamic Team: Become a part of our collaborative and forward-thinking team. We're seeking a full-time candidate with an entrepreneurial spirit, strong customer service skills and a solutions-oriented mindset. Our team works to amaze every day.

Office in Westlake: This is not a remote work opportunity. Embrace the vibrant team atmosphere at one of our corporate locations.

Best-in-Class Experience: Provide a top-notch experience for our clients and our medical evaluators. Deliver extraordinary customer service to help maintain and develop our business relationships.

Tech-Savvy and Data-Driven: Navigate seamlessly through multiple software applications.

Qualifications: Previous administrative or office experience preferred, especially in a medical, legal, or workers' compensation environment. Proficiency with common office software (Microsoft Office, PDF tools, scanning equipment). Ability to work with confidential and sensitive medical information (HIPAA).