Coordinator II - CS Lab

Woodbury School of Business; Orem (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Woodbury School of Business at Utah Valley University is seeking a Program Coordinator to support Computer Science Department student employees. You will recruit, train, schedule, and mentor student staff while maintaining a productive learning environment and collaborating with faculty and staff across the department.

The role emphasizes leadership, organization, and hands-on supervision, ensuring accurate payroll, timekeeping, and adherence to FERPA protocols.

Qualifications

• Bachelor’s degree or higher; or a combination of education and experience totaling 5 years.

Responsibilities

• Oversee the hiring, onboarding, scheduling, and day-to-day supervision of Computer Science Department student employees; handle timekeeping, payroll, and performance concerns.
• Train employees on tutoring, pedagogy, grading practices, and FERPA requirements to ensure compliance and quality support.
• Maintain an organized lab/office environment; serve as main contact for student employees and assist with problem resolution and department needs.
• Maintain program documentation, training materials, and update processes; provide additional departmental support as needed.

Skills

Leadership

Scheduling

Training

Mentoring

Communication

Education

Bachelor’s degree or higher

Job description

Position Announcement

At Utah Valley University, you'll play a vital role in supporting student success by coordinating the people and processes that help computer science labs and courses run effectively. This position combines leadership, organization, and collaboration as you recruit, train, schedule, and mentor student employees while helping maintain a productive and engaging learning environment. Your work will have a direct impact on both student employees and the broader academic experience of Computer Science students.

This role offers the opportunity to build meaningful relationships across the department, develop staff management and operational leadership skills, and contribute to the success of a growing academic program. Ideal for someone who enjoys problem-solving, supporting others, and creating efficient systems, this position provides a rewarding way to make a difference while working alongside dedicated faculty, staff, and students at one of Utah's largest and most dynamic universities.

Summary of Responsibilities

• Oversee the hiring, onboarding, scheduling, and day-to-day supervision of Computer Science Department student employees. Complete and maintain required employment paperwork, including ePAFs, IVAFs, WESIAs, and applicable international student agreements. Coordinate student employee assignments with faculty and course needs, verify that employees are qualified and cleared to assist with assigned courses, and maintain lab and course coverage throughout the semester. Handle employee reassignment or replacement as needed; review timekeeping and payroll records for accuracy and address discrepancies; and address performance concerns and disciplinary issues at the department level.
• Manage the student employee program from an instructional and operational standpoint. Train employees on effective tutoring and pedagogy, appropriate limits on student assistance, and departmental expectations for working with students. Ensure employees understand and follow FERPA requirements when handling student information. Train employees who assist with undergraduate grading on fair and consistent grading practices, appropriate handling of student work, and the limits of their responsibilities under university academic integrity standards and faculty direction.
• Oversee the lab and office environment to maintain an organized, safe, and inclusive space that supports students seeking assistance or learning opportunities in computer science. Serve as a point of contact for student employees who have questions, encounter assignment-related problems, or experience difficulties working with other employees, faculty, or the department. Provide additional support or help determine appropriate next steps when employees cannot resolve technical or instructional problems independently.
• Maintain the student employee program’s documentation, training materials, procedures, and reference information, and update processes as needs change. When necessary, delegate portions of the work to experienced student employees while retaining responsibility for the program's overall operation. Provide additional departmental support as needed, including creating posters, attending events and functions, grading occasional classes, and picking up and delivering items.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor’s degree and at least 1 year of learning center experience; OR a combination of education and experience totaling 5 years.

For Example

• A bachelor's degree from an accredited institution and one year of related experience.
• OR an associate's degree from an accredited institution and three years of related experience.
• OR three years of college coursework (approximately 90 semester credits) and two years of related experience.
• OR two years of college coursework (approximately 60 semester credits) and three years of related experience.
• OR one year of college coursework (approximately 30 semester credits) and four years of related experience.
• OR five years of related experience.

Preferred Qualifications

• Knowledge of computer science coursework.
• A pedology background and general management experience.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of best practices in hiring, training, mentoring/coaching, scheduling personnel, communications, correspondence, and appropriate matters of etiquette in various settings.
• Knowledge of soft budgeting.
• Knowledge of computer systems and software essential to the completion of assigned duties. (Word, Excel, Adobe, web browsers, etc.)

Skills

• Skills in office methods, techniques, practices, and procedures.
• Skills in the preparation and interpretation of reports, charts, graphs, and tables.
• Skills in hiring, training, coaching, scheduling personnel, and budgeting.
• Strong interpersonal, problem-solving, and decision-making skills.
• Exceptional skills in customer service orientation and phone etiquette.

Abilities

• Ability to plan and anticipate potential changes and act accordingly.
• Ability to follow oral and written procedures and instructions.
• Ability to communicate effectively, verbally and in writing.
• Ability to maintain confidentiality and professional demeanor at all times.
• Ability to perform a variety of administrative support duties with minimal supervision.