Coordinator II Client Services

Priority Dispatch Corp.; Oklahoma City (OK); On-site; USD 26,000 - 30,000; Full time

Job summary

Priority Dispatch Corp. in Oklahoma City is seeking a dedicated Programs Coordinator to conduct applicant interviews, assess needs, and develop individualized Housing and Care Plans. You will monitor progress, coordinate services, and manage a caseload of roughly 15–30 clients with ongoing client advocacy.

The role requires a Bachelor’s degree in Social Work or related field, at least 1 year in mental health or unhoused settings, and strong organization, confidentiality, and communication skills.

Qualifications

• Bachelor's degree in Social Work, Psychology, or related field strongly preferred.
• Minimum of 1 year working in the mental health field and/or with the unhoused population.
• Must be 21 years of age or older and possess a valid driver's license with a clean motor vehicle record.

Responsibilities

• Interview and screen each applicant for admission into the program.
• Develop individualized Housing and Care Plans based on participant needs and goals.
• Provide ongoing support, monitoring and coordination of services for each client.
• Meet with clients weekly until stabilized, then as needed.
• Maintain caseload of approximately 15–30 clients as assigned.

Skills

Organization

Time management

Rapport building

Confidentiality

Communication

Education

Bachelor's degree in Social Work or related field

High school diploma or GED

Tools

Computer basics

Job description

Job Details

Job Location: OKC Administrative Office - Oklahoma City, OK 73102 Position Type: Full Time Salary Range: $19.00 - $21.60 Hourly

Principal Duties and Responsibilities

• Interview and screen each applicant for admission into the program.
• Conduct needs assessments and develop individualized Housing and Care Plans based on the participant's needs and goals, updating as needed.
• Provide ongoing support, monitoring and coordination of services for each client.
• Meet with clients on a weekly basis until stabilized, then as needed and according to plans.
• Maintain ongoing progress and case notes on each participant.
• Attend biweekly team meetings and report on status of clients served.
• Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.
• Assist participants in accessing appropriate services, including but not limited to housing, OHFA vouchers, Medicaid, SNAP, SSI/SSDI, etc.
• Transport or assist in navigating public transportation for identified participants.
• Advocate for clients with other service providers.
• Maintain a caseload of approximately 15-30 clients at a time, as assigned by supervisor.
• Participate in volunteer, fundraising, or community service opportunities requested by or benefiting the agency.
• Other duties as assigned by the Program Manager or other supervisory or executive staff.

Knowledge, Skills & Abilities

• Bachelor's degree in Social Work, Psychology, or a related field strongly preferred.
• High school diploma or GED required.
• Minimum of 1 year working in the mental health field and/or with the unhoused population.
• Excellent organization and time management skills.
• Ability to prioritize client needs and plan services accordingly.
• Ability to quickly build rapport clients from various backgrounds.
• Ability to maintain strict confidentiality requirements.
• Possess the skills to intervene and de-escalate clients who are agitated, angry, or aggressive in an appropriate manner that minimizes or eliminates risk of harm to any person in the environment.
• Must possess basic computer skills necessary to enter data and case notes.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Must be 21 years of age or older.
• Must possess a valid driver's license with a clean motor vehicle record.

Work Conditions & Physical Demands

• Work is partially performed in climate-controlled office setting where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
• Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
• Work is partially performed in the field, including homeless shelters and participants' personal apartments.
• Daily local travel is required; must have reliable transportation.
• Physical mobility and endurance to perform tasks while standing/walking for brief periods of time. Work may include climbing stairs, occasionally pushing, pulling, or carrying objects up to 20 pounds.
• Work utilizes hearing and speech in order to converse clearly with staff and clients.
• Ability to safely and properly use office equipment.