Coordinator II - Adult Services Coordinator

Town-of-Chapel-Hill,-N; Chapel Hill (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Chapel Hill Public Library seeks an Adult Programming & Outreach Coordinator to develop and implement community-focused programs for adults, collaborat ing with the Adult Services Manager and staff. You will build relationships with patrons, partners, and volunteers to deliver engaging activities.

Required is a bachelor’s degree, MLS preferred, and at least three years serving adults in a public library setting with supervisory experience.

Qualifications

• Bachelor’s degree in a related field is required.
• MLS degree is preferred.
• Minimum 3 years of experience with adults in a public library setting.
• Experience supervising a team or department.

Responsibilities

• Model outstanding customer service and create a welcoming environment.
• Develop and deploy adult programs and outreach with partners and volunteers.
• Foster collaborative relationships with local agencies, peers, and Town departments.
• Monitor trends in library programming and outreach for adults.
• Assist with staff scheduling, operations, and supervision in the Adult Services Division.
• Support hiring, training, and development of staff.
• Contribute to Library Management Team and town-wide initiatives.
• Lead library projects and complete other tasks as required.

Skills

Staff supervision

Community engagement

Program planning

Public library services

Education

Bachelor’s degree in a related field

MLS preferred

Tools

Integrated Library System (ILS)

Microsoft Office Suite

Job description

Passionate about building relationships and community? Love planning events and programs? Eager to help lead a public service team and mentor staff? Chapel Hill Public Library is looking for you! We're hiring an Adult Programming & Outreach Coordinator for our Adult Services Division.

The Adult Programming & Outreach Coordinator supports the mission of Chapel Hill Public Library by developing and executing a community-centered programming & outreach strategy for adults of all ages in collaboration with the Adult Services Manager and staff. A successful candidate will build meaningful relationships with library patrons, interdepartmental colleagues, nonprofit organizations, and other community partners.

We are looking for someone who is:

• Eager to supervise frontline staff and help build an inclusive work environment
• Passionate about working with adults of all ages
• Enthusiastic about building and maintaining relationships with community partners
• Skilled at assessing both the strengths and resources of a community as well as potential gaps or areas for development.
• Able to evaluate past and current outreach and program offerings
• Adept at identifying library outreach strengths and opportunities for improvement
• Detail-oriented and excels at project management

The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community.

What you can expect to be doing (Essential Functions):

• Model outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable, environment.
• Coordinate, develop and deploy an engaging array of adult programs and outreach. Collaborate with other staff, partner organizations, and volunteers to facilitate and plan programs. Continually explore new and innovative outreach partnerships to meet the needs of the local community. Regularly assess programming and outreach effectiveness and quality with a goal of continual improvement.
• Foster and maintain strong collaborative relationships with local partner agencies, library peers, and Town departments that serve adults.
• Monitor trends and best practices in public library programming, outreach, and Reader’s Advisory services for adults.
• Assist with shift scheduling, operations management, and staff supervision in the Adult Services Division.
• Contribute to the hiring, training, and development of a friendly, flexible, customer-focused staff.
• Contribute to Library Management Team. Collaborate with library administration and managers to achieve strategic goals.
• Serve on Town-wide teams or initiatives.
• Lead library projects and initiatives.
• Complete other tasks as required.

Do you supervise or not?

This position requires supervising and monitoring the performance of other employees.

What are the physical demands?

This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.

Where and how do you work?

This work is usually performed inside a busy public library and in an office setting. Requires some weekend and evening hours.

What do you need to know to do this job effectively?

Knowledge of:

• Library policies and procedures.
• Integrated Library Systems (ILS).
• Project management techniques.
• Grant writing and administration.
• User Centered design theories.
• Assessment tools & techniques for library programs and outreach
• Current trends in library programming and outreach for adults.
• Community engagement

Ability to:

• Positively interact with a diverse clientele.
• Interpret and communicate library policies and procedures.
• Execute projects and meet deadlines.
• Use web-based software systems
• Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools
• Solve problems and make sound decisions
• Establish and maintain effective working relationships with employees and customers
• Communicate effectively orally and in writing
• Model behavior that is consistent with our values of RESPECT

What is education and/or experience do you need to be considered for this job?

Education:
A bachelor’s degree in a related field is required. A Master of Library Science (MLS) degree is preferred.

Experience:
A minimum 3 years of experience working with adults of all ages in a public library setting. Experience planning programs and outreach for adults preferred. Experience supervising a team or department preferred.

What are the safety considerations for this job?

• You may be randomly drug tested while on the job.
• You will be subject to the Safe Driving and Accident Policy.

Here is other information you should know about the position:

A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.

The Town of Chapel Hill has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Chapel Hill does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.