Coordinator IDT

Hapag-Lloyd AG; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hapag-Lloyd AG is seeking an Inland Delivery professional to manage inland transport with a focus on timely, cost-efficient container moves by rail, truck, barge, and feeder within the GEO area. You will handle customer inquiries, coordinate with vendors, and liaise with legal and insurance teams.

The role emphasizes proactive communication, cargo release, customs processes, and adherence to safety and regulatory requirements across multiple modes of transport.

Qualifications

• Associate degree and a minimum of 2 years of experience in the Maritime Industry or the equivalent combination of education and experience.
• Possesses specialized knowledge of 2 or more years within all principles of the Operations function.
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.
• Proficient in Salesforce and QlikView and other software appropriate to work demands.

Responsibilities

• Proactive mindset and collaborative approach to daily tasks.
• Responsible for the timely and cost-efficient transport of containers by rail, truck, barge, and feeder vessel to/from locations within the GEO area of operation.
• Deals directly with customers regarding inland related issues, container information or routing of cargo via various communication channels such as salesforce and the phone contact center.
• Facilitates the release of cargo including clearance for in-bond moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order and filing Customs entry for empty containers.
• Arranges Mini Land Bridge transportation and bookings on carriage; in conjunction with GSC team as necessary.
• Prepares cargo release, issues delivery orders and support customers with proper information and processes; in conjunction with GSC team as necessary.
• Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs.
• Responsible for the timely and cost-effective handling of return cargo.
• Makes certain that proper routings are used to ensure the most cost-effective intermodal operation.
• Monitors and verifies work orders are performed in requested time frame.
• Research and provide documentation for all matters relating to intermodal cargo claims, as required by Management.
• Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes.
• Responsible to proactively communicate with HL legal / insurance department and provide all supporting documents.
• Accountable for problem resolution with customers, vendors, and other offices within the company, as required by Management.
• Ensure proper follow-up of cargo dwell time, no more than 24hrs after announcement.
• Ensures that Call center is manned daily, requires 80% compliance with READY.
• Ensures consistent application of Hapag-Lloyd policies to all personnel actions.
• Participates in projects as required by Management.
• Utilizes available tools and reports to ensure all inland movements under his/her responsibility are accounted for.

Job description

As part of the Inland Delivery Team, the goal is to create exceptional customer experiences related to inland shipments while fostering strong partnerships with our vendors.

This includes, handling customer inquiries, coordinating work order activities with operational vendors and communicate proactively with customers and numerous authorities, terminals, depots and internal legal / insurance departments, among other tasks.

Responsibilities

Proactive mindset and collaborative approach to daily tasks

Responsible for the timely and cost-efficient transport of containers by rail, truck, barge, and feeder vessel to/from locations within the GEO area of operation

Deals directly with customers regarding inland related issues, container information or routing of cargo via various communication channels such as salesforce and the phone contact center

Facilitates the release of cargo including clearance for in-bond moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order and filing Customs entry for empty containers

Arranges Mini Land Bridge transportation and bookings on carriage; in conjunction with GSC team as necessary.

Prepares cargo release, issues delivery orders and support customers with proper information and processes; in conjunction with GSC team as necessary

Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs

Responsible for the timely and cost-effective handling of return cargo

Makes certain that proper routings are used to ensure the most cost-effective intermodal operation

Monitors and verifies work orders are performed in requested time frame

Research and provide documentation for all matters relating to intermodal cargo claims, as required by Management

Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes

Responsible to proactively communicate with HL legal / insurance department and provide all supporting documents

Accountable for problem resolution with customers, vendors, and other offices within the company, as required by Management

Ensure proper follow-up of cargo dwell time, no more than 24hrs after announcement

Ensures that Call center is manned daily, requires 80% compliance with READY

Ensures consistent application of Hapag-Lloyd policies to all personnel actions

Participates in projects as required by Management

Utilizes available tools and reports to ensure all inland movements under his/her responsibility are accounted for

Qualifications

A ssociate degree and a minimum of 2 years of experience in the Maritime Industry or the equivalent combination of education and experience.

Possesses specialized knowledge of 2 or more years within all principles of the Operations function.

Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.

Proficient in Salesforce and QlikView and other software appropriate to work demands.