Coordinator - Housekeeping

Bally's; Atlantic City (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Bally's is seeking a dedicated individual for administrative and dispatch duties in the Housekeeping and EVS departments. This role requires strong organizational and communication skills to facilitate smooth operations and support staff effectively. The ideal candidate will manage various tasks including maintenance requests, payroll records, and guest communication, ensuring a high standard of service.

Benefits

Competitive salary with annual reviews

Health coverage including medical, dental, and vision

401(k) with company match

Perks and childcare discounts

Qualifications

• Excellent organizational and administrative skills.
• Strong verbal and written communication skills.

Responsibilities

• Maintain communication between Front Desk and Housekeeping regarding room status.
• Prepare schedules and communicate changes to maintain staffing levels.
• Handle calls from guests and operators, ensuring requests are completed.

Skills

Organizational Skills

Communication

Tools

Microsoft Office

Job description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and entertainment offerings. Bally’s also owns Bally’s Interactive International, Bally Bet, a sports betting platform, and Bally Casino, an iCasino platform.

With 10,600 employees, Bally’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s has rights to develop land in Las Vegas after the Tropicana closure.

Following the merger with The Queen Casino & Entertainment Inc. (“Queen”), Bally’s portfolio will include four additional casinos across three states, including Iowa. Queen adds over 900 employees and operations with about 2,400 slot machines, 50 table games, and 150 hotel rooms. Bally’s will also succeed Queen’s stake in Intralot S.A., a global lottery management business.

The Role:

This position facilitates the smooth operation of the Housekeeping and EVS departments through administrative and dispatch duties. It requires leadership skills to help Bally’s grow.

Responsibilities:

1. Maintain communication between Front Desk and Housekeeping regarding room status.
2. Receive maintenance requests and log services.
3. Direct EVS staff to problem areas, informing Supervisors/Managers.
4. Keep a daily log of open issues for follow-up.
5. Perform “Open House” duties: assign rooms, floors, and duties; prepare sign-in/out sheets; issue reports; provide room status updates.
6. Handle calls from guests and operators, ensuring requests are completed.
7. Coordinate reports on time, attendance, expenditures, and performance data.
8. Assist with HR functions like new hire and termination paperwork.
9. Prepare schedules and communicate changes to maintain staffing levels.
10. Update logs on guest requests, lost and found, callouts.
11. Maintain accurate payroll records.
12. Create purchase requisitions and track expenses.
13. Prepare correspondence and reports using Microsoft Office.
14. Manage incoming mail and documents.
15. Maintain organized work and storage areas.
16. Complete special assignments as needed.
17. Perform other duties as assigned.

Qualifications:

• Excellent organizational and administrative skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office products.

What’s in it for you:

• Competitive salary with annual reviews.
• Health coverage including medical, dental, and vision.
• 401(k) with company match.
• Perks and childcare discounts.

Please note this description may change as duties evolve. Bally’s is an equal opportunity employer committed to diversity and inclusion.