Coordinator Guest Services

HCA Healthcare; Panama City (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Job summary

HCA Florida Gulf Coast Hospital in Panama City, FL invites a Coordin ator Guest Services to join our patient-centered team. You will screen access at facility points, guide patients and visitors, and support safety with infection control practices.

This role collaborates with nursing staff to ensure privacy and smooth patient flow. The ideal candidate holds BLS certification and demonstrates compassionate communication, professional appearance, and a willingness to improve processes.

Qualifications

• Customer service oriented and patient-facing skills.
• Ability to communicate clearly with patients, visitors and staff.

Responsibilities

• Monitors entry points and directs individuals as needed to ensure safety and privacy.
• Screens individuals to prevent exposure to respiratory illnesses and infections.
• Guides patients and visitors along appropriate pathways following established protocols.
• Communicates hand-off information to nursing staff for continuity of care.
• Maintains professional appearance and demeanor in line with policy.
• Assists in orienting new staff and seeks process improvements.
• Provides patient room numbers to protect privacy.
• Performs other duties as assigned.

Skills

Customer service

Communication

Job description

Do you have the career opportunities as a(an) Coordinator Guest Services you want with your current employer? We have an exciting opportunity for you to join HCA Florida Gulf Coast Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Coordinator Guest Services participates in high quality, patient-centered care by operating a station designed to control access of individuals that present to facility access points. In collaboration with the patient care team, the Coordinator Guest Services screens individuals to ensure the patient and staff environment is free of potential exposure to respiratory illnesses and infections diseases. The Coordinator provides guidance to patients and visitors on the appropriate pathways, following established protocols. They may assist with directing patients, traffic, or monitoring in remote locations.

Job Specific Duties:

Monitors patients and other individuals entering the facility, driving into the facility parking lot, or using remote parking/waiting areas.

Communicates clearly using compassionate, connected care models with all patients, visitors and the general public.

Directs patients or individuals appropriately based on defined criteria.

Relays appropriate hand-off communication to appropriate nursing personnel or other personnel to ensure continuity of care and safe environment.

Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.

Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.

Maintains a calm demeanor.

Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

Assists in the orientation of new staff as needed.

Seeks opportunities to improve processes.

Provide patient room numbers to visitors to be sure to protect patient privacy.

Performs other duties as assigned.

Licensure/Certification Required:

Basic Life Support (BLS)

Benefits

HCA Florida Gulf Coast Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Gulf Coast Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified women's services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the area's only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.