Coordinator – Games Launch

Hard Rock Digital; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid/Remote work

Competitive pay

Global brand backing

Job summary

Hard Rock Digital is seeking a Release Operations professional to coordinate game launches across internal teams, studios, and regulatory requirements, ensuring submissions and certifications are on track.

You will configure back‑office systems, track jurisdictional compliance, and automate repetitive tasks with scripting/AI tools, while maintaining clear communication with studios and support teams during active launches.

Qualifications

• Experience managing a release pipeline or multi‑stakeholder workflow.
• Familiarity with online gaming regulatory concepts across jurisdictions.
• Hands‑on with CSV/JSON data and back‑office configuration tools.
• Interest in Python, SQL, or AI tooling to automate compliance tracking and QA.
• Familiarity with Jira and Confluence for scheduling and documentation.
• Strong attention to detail and ability to manage multiple launches.
• Excellent written communication for coordinating with studios and teams.
• At least one year of gaming industry experience.
• Process‑improvement mindset to build reusable tools and docs.

Responsibilities

• Support the game release schedule across jurisdictions and align stakeholders on timelines and blockers.
• Coordinate submission, testing, and launch readiness with internal and external studios.
• Track jurisdiction‑specific compliance, including supplier certifications, RTP docs, and regulatory approvals.
• Configure and validate game settings in back‑office systems; resolve discrepancies before players see them.
• Troubleshoot launch issues end to end and escalate where needed.
• Build and maintain compliance tracking tools and documentation to keep records auditable.
• Use scripting and AI tooling to automate repetitive configuration, QA, and tracking tasks.
• Serve as the operational focal point between studios, compliance, product, and support during launches.
• Identify process gaps and drive improvements to reduce launch time and errors.

Skills

Release pipeline management

Regulatory compliance knowledge

Back-office data formats (CSV/JSON)

Python/SQL/AI tooling

Jira/Confluence

Attention to detail

Written communication

Gaming industry experience

Process improvement mindset

Tools

Jira

Confluence

Job description

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

Game launches involve more moving parts than most people realize. Certifications, configurations, assets, compliance sign-offs, and studio coordination all have to come together before a single game goes live. This role keeps all of that on track.

You’ll work across internal teams, external game studios, and regulatory requirements to support the release pipeline from submission through launch, making sure the right things are in place at the right time.

Day to day, you will:

• Support the game release schedule across all active jurisdictions, keeping internal stakeholders aligned on timelines and blockers
• Work directly with internal and external game studios to coordinate submission, testing, and launch readiness
• Track and manage jurisdiction‑specific compliance requirements, including supplier certifications, RTP documentation, and regulatory approvals
• Configure and validate game settings in back‑office systems, catching and resolving discrepancies before they reach players
• Troubleshoot launch issues end to end, from configuration errors to third‑party platform problems, escalating where needed
• Build and maintain compliance tracking tools and internal documentation to keep the certification registry current and auditable
• Use scripting and AI tooling to automate repetitive configuration, QA, and tracking tasks across the release workflow
• Serve as the primary operational point of contact between game studios, compliance, product, and customer support during active launches
• Identify process gaps in the release pipeline and drive improvements that reduce launch time and error rates

What are we looking for?

• Experience managing a release pipeline, game catalog, or similar multi‑stakeholder operational workflow
• Familiarity with regulatory and compliance concepts in online gaming across one or more jurisdictions
• Hands‑on comfort with back‑office configuration tools and structured data formats such as CSV and JSON
• Interest in applying Python, SQL, or AI tooling to automate compliance tracking and QA workflows
• Familiarity with Atlassian Jira and Confluence for scheduling, issue tracking, and documentation
• Strong attention to detail and the ability to manage multiple concurrent launches without dropping threads
• Excellent written communication skills for coordinating clearly with external studios and internal teams
• At least one year of gaming industry experience
• A process improvement mindset and the instinct to build tools and documentation that make the next launch easier than the last

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• A hybrid / remote working environment
• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).