Coordinator for Programs & Services

Massachusetts Commission for the Blind; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

The Massachusetts Commission for the Blind (MCB) is seeking a highly organized Programs and Services Coordinator to provide administrative, case management, fiscal, and operational support across MCB’s Programs and Services department, serving individuals who are legally blind throughout the Commonwealth.

Reporting to the Director of Programs and Services, the Coordinator works with supervisors, directors, and staff to maintain case management and fiscal information, coordinate referrals, track

Qualifications

• Strong administrative and computer skills; ability to learn case management, fiscal, reporting, and other systems.
• Ability to enter, maintain, organize, and review case management, programmatic, and fiscal information.
• Discretion and sound judgment when handling confidential information.
• Excellent written and verbal communication; able to prepare reports and administrative materials.
• Ability to understand and apply laws, regulations, policies, procedures, and guidelines.

Responsibilities

• Provide support to supervisors, directors, and staff across MCB programs and services.
• Enter, maintain, review, and update information in agency case management and fiscal systems.
• Prepare, submit, process, and track referrals to programs, vendors, and partners.
• Prepare, process, and track purchase orders, payment vouchers, contract documentation, and related materials.
• Provide front-end support to case management system users, including password resets and troubleshooting.

Skills

Administrative coordination

Case management

Fiscal administration

Operational support

Communication

Education

Bachelor's degree in business administration or public administration

Tools

Microsoft Office

Case management systems

Job description

The Massachusetts Commission for the Blind (MCB) is seeking a highly organized, detail-oriented, and collaborative professional to serve as a coordinator for Programs and Services. This position provides administrative, case management, fiscal, and operational support across MCB’s Programs and Services department, which serves individuals who are legally blind throughout the Commonwealth.

Reporting to the Director of Programs and Services, the Coordinator works closely with supervisors, directors, and staff to maintain case management and fiscal information, coordinate referrals, track purchase orders and payment vouchers, support program documentation, and support agency systems and reporting.

The ideal candidate will have strong administrative, organizational, technology, and communication skills, with the ability to manage multiple priorities, maintain accurate information, troubleshoot routine issues, and provide responsive support across programs and service areas.

Duties and Responsibilities (These duties are a general summary and not all inclusive):

• Provide support to supervisors, directors, and staff across MCB programs and services.
• Enter, maintain, review, and update information in agency case management and fiscal systems in accordance with established policies and procedures.
• Prepare, submit, process, and track referrals to MCB programs, vendors, service providers, and partner organizations.
• Prepare, process, and track purchase orders, payment vouchers, contract documentation, and related fiscal and administrative materials.
• Provide front-end support to case management system users, including password resets, routine access requests, user guidance, and troubleshooting case-related issues.
• Make authorized corrections to case information and remove information when appropriate and approved.
• Create, test, and maintain report layouts to support agency data and reporting needs and refer complex system issues to the case management system application owner.
• Serve as a resource to staff regarding case management and fiscal data, systems, processes, and routine operational questions.
• Support supervisors and program directors with program administration, coordination, tracking, and preparation of federal and state reports.
• Prepare correspondence, memoranda, and other program-related materials.
• Provide support to program and service departments as needed.

Required Qualifications:

• At least two (2) years of full-time, or equivalent part-time, professional, administrative, or managerial experience in business administration, business management, or public administration where the major duties involved program management, program administration, program coordination, program planning, and/or program analysis, or an equivalent combination of experience and education.
• Strong administrative and computer skills with the ability to learn and effectively use case management, fiscal, reporting, and other business systems.
• Ability to accurately enter, maintain, organize, and review case management, programmatic, and fiscal information.
• Ability to exercise discretion and sound judgment when handling confidential or sensitive information.
• Strong analytical and problem-solving skills with the ability to review information, draw conclusions, and make appropriate recommendations.
• Excellent written and verbal communication skills and the ability to prepare reports, correspondence, and other administrative materials.
• Ability to understand and apply applicable laws, regulations, policies, procedures, and guidelines.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet established deadlines.
• Ability to work independently and collaboratively and establish effective working relationships with staff, vendors, providers, and other stakeholders.

Preferred Qualifications:

• Background in administrative, program coordination, case management, fiscal, or operational support, preferably within a human service, healthcare, nonprofit, public-sector, or government environment.
• Familiarity with electronic case management, fiscal, reporting, or other enterprise business systems.
• Demonstrated ability to maintain electronic records, review data for accuracy, and identify and resolve discrepancies.
• Ability to provide user support and troubleshoot routine system, access, data, and workflow issues.
• Knowledge of processes related to referrals, purchase orders, payment vouchers, contracts, and other administrative or fiscal documentation.
• Strong reporting and data management skills, including working with programmatic, case management, or fiscal information.
• Demonstrated ability to manage competing priorities while maintaining accuracy, attention to detail, and timely follow-through.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams, with the ability to quickly learn new systems and technology platforms.
• Strong customer service and interpersonal skills with the ability to provide responsive support and collaborate effectively across programs and departments.

About the Massachusetts Commission for the Blind

The Massachusetts Commission for the Blind (MCB) provides rehabilitation and social services to individuals who are legally blind throughout Massachusetts. Through specialized programs, services, and partnerships, MCB promotes independence, employment, and community participation while helping individuals achieve their personal and professional goals.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity /Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.