Coordinator for Clinic-Administered Medications - CHN

VytlOne; New York (NY); On-site; USD 85,962,000 - 91,693,000; Full time

Benefits offered by this job

Health benefits

401k plan with company match

Paid time off (PTO)

Job summary

VytlOne in Jamaica, NY is seeking a full-time Coordinator for Clinic-Administered Medications to coordinate procurement, dispensing, delivery, and billing of clinic medications such as Cabenuva and Apretude. The role works with patients, clinicians and pharmacy staff to ensure timely, safe medication delivery.

The ideal candidate has healthcare experience, strong communication skills, and the ability to work independently.

Qualifications

• Associate’s or Bachelor’s degree preferred; certification may be required depending on site.
• PTCB certification and/or state registration required based on client/site.
• One+ year healthcare experience; prior authorization experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate clinic-administered medication delivery and billing.
• Serve as liaison between medical staff, patients, and pharmacy.
• Assess and resolve insurance and benefit questions.
• Manage inventory of clinic meds.
• Prepare reports and assist audits.
• Ensure compliance with company policies and service expectations.
• Provide exceptional customer service and clear patient communications.
• Support orientation and training programs for staff.
• Collaborate with regional leadership to meet performance goals.

Skills

Customer service

Communication

Inventory management

Interpersonal skills

Problem solving

Phone etiquette

Detail oriented

Education

PTCB Certification

State registration

Associate’s or Bachelor’s degree preferred

Tools

EMR software

Job description

Overview

COORDINATOR FOR CLINIC-ADMINISTERED MEDICATIONS- Sunriver Pharmacy - Jamaica, NY

VytlOne (formerly known as Maxor National Pharmacy Services) has an EXCITING, opening for an experienced, full-time, customer focused Coordinator for Clinic-Administered Medications. This is a great opportunity for an experienced Pharmacy Technician to work within VytlOne network of owned/managed clinic-based, 340B pharmacies in Jamaica at CHN. The position offers a highly competitive hourly rate of pay, a generous healthcare benefits plan participation, and 401(K) Plan with company match.

About VytlOne

With more than 95+ years of experience providing customers and patients with exceptional pharmacy services, VytlOne has earned the reputation as a premier employer by offering rewarding career opportunities at competitive pay rates. At our VytlOne managed pharmacies we realize that our most important assets are our employees. We offer the opportunity to greatly affect the lives of others, while working with a team of dedicated and devoted pharmacy professionals. We strive to make a difference in peoples’ lives in a very authentic way. If you are driven by a sense of purpose, and want to make a truly meaningful career choice, that offers the ability to serve the community, then come join our team of caring and compassionate individuals.

Our Locations

The VytlOne team brings robust experience, diverse perspectives and passion from a nationwide team of 950+ professionals located in 44 states

The targeted pay range for this position is $30-32/ hr depending on experience.

Responsibilities

JOB SUMMARY

The Coordinator for Clinic-Administered Medications serves as a liaison between pharmacy and health center personnel to coordinate product procurement, dispensing, delivery, and billing of clinic-administered medications, e.g. Cabenuva and Apretude. The Coordinator for Clinic-Administered Medications will work independently and establish strong, credible relationships with patients, clinicians, and internal pharmacy staff. Regularly exercises independent judgment and discretion in the performance of the delivery of high-quality pharmacy services and safe, effective, and appropriate medication treatment to clients’ patients.

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

1. Interpret and implement policies and procedures for effectively managing the clinic-administered delivery of medications.
2. Coordinate with Corporate support team as needed.
3. Serve as a point of contact between medical staff, administrative staff, patients, and pharmacy staff.
4. Recommend new procedures as necessary to ensure client satisfaction and safe medication delivery.
5. Respond to customer requests and provide applicable recommendations.
6. Handle any patient complaints promptly and per company policy.
7. Coordinate with referral sources, manage referrals, and accurately record prescription data.
8. Maintain positive relationships with not only the pharmacy staff, but the clinical, management, or hospital staff as an “Ambassador” of VytlOne.
9. Work in conjunction with the Regional VP Operations and VytlOne Leadership Team, staff, and VytlOne personnel to assure compliance with service expectations and achievement of performance goals and objectives.
10. Discuss financial obligations with patients and address insurance issues.
11. Obtain benefit information, authorizations, and ensure timely medication delivery.
12. Manage the inventory of designated clinic-administered medications.
13. Address patient questions or concerns related to clinic-administered medications in a timely manner.
14. Prepare reports and participate in audits related to clinic-administered medications as needed.
15. Act as the point of contact between medical staff, administrative staff, patients, and pharmacy.
16. Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
17. Participate in the Performance Improvement Process.
18. Exemplify excellence in customer and client communication and service standards.
19. Assist in compiling necessary reports and/or audit information.
20. Maintains accurate and complete patient records.
21. Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
22. Exemplify excellence in customer communications and service standards.
23. Promptly report any allegations of impropriety to the Compliance Department.
24. Comply with VytlOne’s Ethical Business Conduct policy and VytlOne's Compliance Program.
25. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
26. Complete required training, as assigned, within the established timeframes.
27. Must be able to cope with the mental and emotional stress of the position.
28. Maintain regular attendance in accordance with established policies and procedures.
29. Perform other job-related duties as assigned.

Qualifications

Education:

An Associate’s degree or Bachelor’s Degree preferred but not required. PTCB Certification and/or State registration required based on client/site. May also possess advanced certifications.

Experience:

Relevant work experience including one or more years working in a healthcare environment. Experience may be substituted for education requirements. Prior authorization experience is preferred.

Knowledge, Skills and Abilities:

• Ability to work with minimum supervision
• Communicates effectively with others, both verbally and in writing
• Knowledge of, and the ability to, provide exceptional customer service using excellent phone etiquette skills
• Above-average critical thinking skills
• Must possess problem solving skills and abilities
• Interpersonal skills required to interact effectively with patients and staff.
• Working knowledge of computer software including but not limited to software applications, data entry, EMR documentation, and email
• Flexible to address any pharmacy need that may arise, especially those that are unexpected or sudden
• Ability to analyze information and identify inconsistencies
• Continuous problem solving and quality improvement skills

PHYSICAL REQUIREMENTS:

(With or without the aid of mechanical devices)

1. Must be able to move intermittently throughout the day.
2. Ability to stand or walk for extended periods of time while performing pharmacy service support duties.
3. Ability to lift; store and carry supplies and equipment.
4. Must be able to speak the English language in an understandable manner.
5. Must possess the sight/hearing senses or use prosthetics that will enable these senses to function adequately, so that the requirements of this position can be fully met.
6. Must function independently, have personal integrity, have flexibility, and the ability to work effectively with other staff.
7. Must be able to operate office, business, and accounting machines.

WHY CHOOSE A CAREER AT VytlOne?

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join VytlOne and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At VytlOne, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

WE OFFER

Investing in our people starts with a competitive salary AND industry leading health benefits package including:

• A positive, high energy work culture
• Fantastic team members
• Growing pharmacy company with opportunity for real career advancement
• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan
• And MORE

VytlOne is an EOE, including disability/vets