Coordinator Emergency Transport - LifeFlight Dispatch

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Allegheny Health Network is seeking a communications coordinator for LifeFlight and EMS coordination. The role handles flight requests, dispatches to appropriate areas, and ensures accurate documentation in EMS charts.

Responsibilities include monitoring heliport traffic, providing offload support, and coordinating specialty teams across WPAHS facilities, while maintaining data entry and charge processes in EPIC.

Qualifications

• Minimum GED/High School diploma.
• 2 years related experience.
• Preferred EMT with dispatching experience.

Responsibilities

• Coordinates flight requests and critical care ground transports; provides flight following for aviation vendor.
• Enters data for all activities performed within the communication center.
• Registers for LifeFlight transports and places charges in EPIC for flights and ground transports.
• Completes all appropriate documentation for patient care record in EMS charts.
• Provides primary support for One-Call.
• Coordinates and dispatches specialty teams within WPAHS facilities.
• Monitors all incoming traffic to heliport and safety watch.
• Receives EMS medical command notification and requests by telephone and radio.
• Provides offload support to flight team.
• Performs other duties as assigned or required.

Skills

EMT with dispatching experience

Dispatch coordination

Education

GED/High School diploma

Job description

Company

Allegheny Health Network

Job Description

This position is part of union SEIU - E

GENERAL OVERVIEW

Coordinates communications from LifeFlight, Air Medical Programs, EMS providers and referral agencies to appropriate areas within AHN.

ESSENTIAL RESPONSIBILITIES

• Coordinates flight requests and critical care ground transports; provides flight following for aviation vendor. (30%)
• Enters data for all activities performed within the communication center.(20%)
• Registers for LifeFlight transports and places charges in EPIC for flights and ground transports.
• Completes all appropriate documentation for patient care record in EMS charts.
• Provides primary support for One-Call. (15%)
• Coordinates and dispatches specialty teams within WPAHS facilities.(10%)
• Monitors all incoming traffic to heliport and safety watch. (10%)
• Receives EMS medical command notification and requests by telephone and radio. (10%)
• Provides offload support to flight team. (5%)
• Performs other duties as assigned or required.

QUALIFICATIONS

• Minimum GED/High School diploma
• 2 years related experience
• Preferred EMT with dispatching experience preferred

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.