Coordinator-Customer Service: Women's Clinic

Baptist Memorial Health Care Corporation; Jonesboro (AR); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Baptist Memorial Health Care Corporation in Jonesboro, AR seeks a Billing Clerk to support insurance billing, collections, and patient financial counseling. You will verify insurance, process reimbursements, and help with data entry and cash balancing.

Ideal candidates have medical terminology knowledge, 10-key experience, and a preferred Associate Degree. This is a full-time, on-site position offering professional growth and confidential records handling.

Formación

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Collegiate or medical trade completion; Associates Degree preferred.

Responsabilidades

• Verifies insurance, communicates with carriers and regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols to ensure accurate billing.
• Promotes customer satisfaction with professional communication.
• Inputs demographic and medical data; collects fees; assists patient with financial counseling.
• Answers phones and directs messages promptly to maintain workflow.
• Maintains organized files and confidentiality.
• Carries out duties assigned by the Clinic Manager and completes goals.

Conocimientos

10-key experience

Typing 30 wpm

Customer relations

Windows basics

Medical terminology

10-key

Educación

Associates Degree

Herramientas

None

Descripción del empleo

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None