Coordinator, CSC Advancement & Operations

Yale New Haven Health; New Haven (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Yale New Haven Health is seeking a CSC Advancement and Operations Coordinator to drive value and operational excellence across Corporate Supply Chain affiliate programs. You will partner with executives and cross-functional teams to design, scale, and optimize programs that affect revenue, affiliate retention, and performance.

The role leads M&A integration, develops SOPs, and creates scalable processes. You will build VOC feedback loops, forecast risk, and report to senior leadership, while

Qualifications

• Bachelor's Degree in Business Administration or equivalent work experience.
• Five (5) years experience in healthcare operations, service role, supply chain or materials management. Combination of experience is accepted within industry for specific program/area assigned.
• Proficient in excel spreadsheet work; able to develop and maintain working relationships with hospital and YNHHS personnel; able to work autonomously with minimal supervision; strong attention to detail.

Responsibilities

• Affiliate Program Leadership: design, develop, and oversee affiliate programs; liaison to affiliate partners for satisfaction and value realization.
• M&A Integration: lead assessments, planning, and integration strategy; develop SOPs and toolkits; drive cross-functional coordination.
• Operational Excellence: scale repeatable programs, provide forecasting and executive reporting, define KPIs and standardized processes.
• Handoffs and tooling: support Strategic Sourcing, Materials, Analytics, Contracting, and other internal partners.
• Business cases: prepare compelling proposals and manage project plans to ensure timely implementation.

Skills

Communication

Analytical thinking

Project leadership

Stakeholder influence

Education

Bachelor's Degree in Business Administration or equivalent

Tools

Excel

Word

PowerPoint

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The CSC Advancement and Operations Coordinator is a strategic and high impact leadership role responsible for driving value, growth, and operational excellence across Corporate Supply Chain (CSC) affiliate programs. You will partner closely with executives, operational leaders, and cross functional teams to design, scale, and optimize programs that directly influence revenue, affiliate retention, operational performance, and long term strategic roadmaps. Acting as a trusted advisor and organizational connector, you will own outcomes across affiliate program design , mergers & acquisitions integration, strategic planning, program adoption, and cross functional execution. You will also lead and develop a team, establish scalable processes, and champion a culture of empathy, curiosity, accountability, and high performance

EEO/AA/Disability/Veteran

Responsibilities

• Affiliate Program Leadership
• Lead the design, development, and oversight of affiliate programs for both existing and new members.
• Serve as the primary liaison to affiliate partners to ensure satisfaction, value realization, and appropriate support.
• Partner with national and regional GPOs to ensure consistent, high quality service delivery to affiliate members.
• Create, maintain, and administer affiliate pricing schedules, ensuring accurate invoicing, payment reporting, and rebate tracing.
• Own all post affiliate commercial responsibilities, including renewals, expansion, and long term relationship management.
• Build and maintain strong Voice of Customer (VOC) feedback loops to inform program development and continuous improvement.
• Mergers & Acquisitions (M&A) Integration
• Lead M&A assessments, planning, and integration strategy to ensure alignment with CSC processes, policies, and goals.
• Develop SOPs, workflows, and toolkits that clarify roles, deliverables, and cross functional responsibilities.
• Drive effective communication and coordination across teams to ensure smooth and timely execution.
• Program Scalability & Operational Excellence
• Ensure the organization scales repeatable, measurable programs that drive adoption, retention, and expansion at scale.
• Provide forecasting, risk management, and executive level reporting that inform organizational strategy.
• Define playbooks, KPIs, and standardized processes that enable consistent delivery.
• Own critical handoffs and tooling across Strategic Sourcing, Materials, Analytics, Contracting, and other internal partners to support seamless execution and context switching.
• Department & Business Case Development
• Identify opportunities for improvement by conducting qualitative and quantitative assessments.
• Collect and analyze data to support enhancements in clinical outcomes, operational efficiency, and financial performance.
• Prepare compelling business proposals and executive level presentations to secure support for recommended changes.
• Develop detailed project plans, milestones, and resource strategies to ensure timely, effective implementation.
• Facilitate meetings with senior leadership across departments and delivery networks to communicate objectives and progress.
• Partner with departments to modify policies and procedures required to sustain performance improvements.
• Support planning and scoping for CSC initiatives in collaboration with departmental resources.
• Performs other job-related responsibilities as requested by manager.

Qualifications

EDUCATION

Bachelors Degree in Business Administration or equivalent work experience.

Experience

Five (5) years experience in healthcare operations, service role, supply chain or materials management. Combination of experience is accepted within industry for specific program/area assigned. Business development, analytics, project management and client relation experience strongly preferred.

Special Skills

Proficient in excel spreadsheet work. Develop and maintain working relationships to collaborate with all hospital and YNHHS personnel. With direction from others, be able to function autonomously to complete multiple tasks with minimal supervision. The ability to change priorities dependent upon organizational need is also necessary. Ability to conduct complex analyses in Excel; proficiency in Word and Power Point is preferred. Must communicate effectively and have a keen attention to detail. Ability to administrate meetings include preparation, facilitation and post-meeting follow-ups/action items.

Required Mindsets & Competencies

• Thrives in fast paced, ambiguous environments with shifting priorities.
• Approaches all initiatives with curiosity, empathy, and a supportive, problem solving mindset.
• Communicates with clarity, conciseness, and consistency at all levels of the organization.
• Deeply understands stakeholders and leads with a ?care deeply? philosophy?always assuming positive intent.
• Demonstrated ability to influence without authority and build strong relationships with executive leadership.
• Strong analytical, strategic thinking, and project leadership skills.

Accountability

This person is responsible for maintaining accurate and dependable databases, meeting project deadlines and financial targets. Responsible for the smooth operation of Corporate Supply Chain Non-Acute relationship for the Health System on a daily basis. Ensures the Non-Acute rostering process is functioning efficiently and facilitates change to inefficient processes. Promotes positive thinking and strives to be a positive reflection of the Strategic Sourcing Department. Actively promotes the mission, vision and goals of the Strategic Sourcing Department . Interacts and performs daily working being: honest, trustful, consistent, trustworthy, principled, open and fair.

Complexity

In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic). This position needs to handle multiple data input requirements with efficiency and accuracy .Must be able to maintain a high level tolerance for changing environments. Supports in establishing and implementing changes in departmental policies or procedures.

YNHHS Requisition ID

179556