Client Services Coordinator - 3rd Shift

Saddle Creek Logistics Services; Polk City (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Saddle Creek Logistics Services is hiring a Client Service Coordinator (CSC) to act as a liaison between clients and Saddle Creek, addressing client questions and coordinating solutions across systems. You will support relationships, manage expectations, and ensure accurate status communication.

The role requires strong verbal and written communication, attention to detail, and the ability to work in a warehouse environment with varying temperatures.

Qualifications

• Associates’ Degree preferred or a High School Diploma/GED required.
• Minimum six months of experience in a customer service role.
• Experience with warehouse management systems (WMS) preferred.
• Excellent communication skills, both verbal and written, and strong interpersonal abilities.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business.
• Build strong rapport with partners, manage relationships, set expectations and status communication.
• Assist clients with questions, offer solutions, researches issues and provides status updates.
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking.
• Proactively identify process improvements that enhance the client experience and streamline operations.
• Maintains service reports that are shared with the client for visibility into volumes and SLAs.
• Participates in client meetings and presents as needed.

Skills

Communication

Customer service

Problem-solving

Time management

Education

Associate degree preferred

High School Diploma or GED required

Tools

WMS

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Benefits:Weekly pay with skill pay and shift differentialsBenefits package including medical, dental, vision and medical reimbursementMedical employee-only premium less than $10/week with wellness discountsHSA with annual employer contributionWeekly 401(k) matchVacation immediately upon hire8 holidays per calendar yearPersonal time after 90 daysEAP and identity theft protectionTuition reimbursementCompany paid life insurance and short term disabilityNote that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.ScheduleMonday - Wednesday every other Thursday 6:00PM - 6:00AMSummaryThe Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.Responsibilities:Communicates with the customer verbally and in writing with a professional and positive attitudeSupport client relationship by becoming an extension of our client's businessBuild strong rapport with partners with managing relationships, setting expectation and status communicationAssist clients with questions, offer solutions, researches issues and provides status updatesEnter, review, coordinate and track progress in all client requested enhancements and issues trackingProactively identify process improvements that enhance the Client experience and streamlines operationsMaintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.Participates and presents on client meetings as needed.Communicates client requested projects with the operation (Kitting, Receiving, etc.)Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendorsSupports parcel requests and issues from carrier or client and escalates as neededOversees CRM and dispatches tickets appropriatelySupports new client implementations/enhancements as neededAbility to navigate warehouse systems as needed for client requestsQualificationsEducation/ExperienceAssociates’ Degree preferredHigh School Diploma or GED requiredMust have at least six (6) months of experience in a customer service roleExperience with working with a warehouse management systems (WMS) is preferredKnowledge, Skills and AbilitiesExcellent communication both verbally and in writing, especially through e-mail and over the phoneStrong interpersonal skillsComfortable presenting in front of othersGood problem-solving and prioritizing skillsAbility to effectively manage and resolve conflictAttention to detail to prepare and maintain accurate records and reportsAbility to follow both written and verbal instructionsTechnology savvyProficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferredComfortable working in both office and warehouse environment with wide temperature rangesIdeal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organizationSaddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here . View the E-Verify Posting here .Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.