Manager - Luxury Services

The Venetian Las Vegas; Las Vegas (NV); On-site; USD 80,000 - 110,000; Full time

Job summary

The Venetian Las Vegas is seeking a Manager – Premium Services to lead the Paiza Club lounge, Butler areas, and Luxury Services operations. You will oversee schedules, payroll, inventory, and service standards while ensuring adherence to brand practices and regulatory requirements.

The role requires 5+ years in a supervisory role at a high-end resort, expertise with LMS/ACSC, OpenTable, and Kronos, and strong people management skills. On-site position with a luxury guest focus.

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma required - Bachelor’s degree preferred.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration, Alcohol Awareness Card, Non-Gaming Card, Health Card, and any other certification or license, as required by law or policy.
• Working knowledge of Outlook, Excel, Word ACSC, LMS, Micros and e-mail and internet functions.

Responsibilities

• Manage, maintain, approve, and post schedules for the department.
• Update and post weekly shift floor plan and ensure fairness in area rotation for the Butlers.
• Control payroll costs, operating expenses, and maintain accurate inventory levels.
• Manage and review department payroll functions for accuracy, using payroll and scheduling systems (i.e. Kronos & Virtual Roster)
• Order and track inventory for department products, supplies, and equipment.
• Control and monitor food and beverage inventories.
• Create, develop and implement service standards, policies and procedures and training programs pertinent to the department.
• Deliver and measure service standards consistent with the company’s core service standards and brand attributes.
• Research, develop, and evaluate the implementation of new products, services, technology and processes to ensure competitive position in the market.

Skills

Team leadership

Communication

Problem solving

Mandarin desirable

Customer service

Flexibility

Education

Bachelor’s degree preferred

Tools

LMS

ACSC

Virtual Roster

Concierge Assistant (ALICE)

OpenTable

Outlook

Excel

Word

e‑mail / Internet basics

Job description

Position Overview:

The primary responsibility of the Manager – Premium Services is to manage the day to day operations of Paiza Club lounge, Butler areas, and administrative operations of the Luxury Services – Butler and Paiza department.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Manage, maintain, approve, and post schedules for the department.
• Update and post weekly shift floor plan and ensure fairness in area rotation for the Butlers.
• Control payroll costs, operating expenses, and maintain accurate inventory levels.
• Manage and review department payroll functions for accuracy, using payroll and scheduling systems (i.e. Kronos & Virtual Roster)
• Order and track inventory for department products, supplies, and equipment. This may include special food and beverages, tobacco products, ad hoc guest request and office supplies. Ensure appropriate PO’s and requisitions are approved as needed.
• Control and monitor food and beverage inventories.
• Create, develop and implement service standards, policies and procedures and training programs pertinent to the department.
• Deliver and measure service standards consistent with the company’s core service standards and brand attributes.
• Research, develop, and evaluate the implementation of new products, services, technology and processes to ensure competitive position in the market.

Additional Duties & Responsibilities:

• Anticipate changing customer needs within the hospitality and gaming environment.
• Responsible for interviewing/hiring, Team Member training, and progressive discipline.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Responsible to ensure all revenue is recorded accurately and that guestcomplimentaryitems are appropriate and recorded accurately.
• Follow and implement all department policies and procedures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma required - Bachelor’s degree preferred.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration, Alcohol Awareness Card, Non-Gaming Card, Health Card, and any other certification or license, as required by law or policy.
• Working knowledge of Outlook, Excel, Word ACSC,LMS, Micros and e-mail and internet functions.

Minimum Qualifications:

• 5+ years of experience in a supervisory/management position at a high-end resort property.
• Proficient in various computer systems including but not limited to, Lodging Management System (LMS, ACSC), Virtual Roster, Concierge Assistant (ALICE), and Opentable.
• Certifications relating to guest relations, liquor, wine, food service or alcohol awareness, preferred.
• Well-spoken, creative, and resourceful problem solver.
• Ability to communicate clearly and effectively in Mandarin dialect Chinese is highly desirable.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.