Order Taker - In-Suite Dining

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking an In Suite Dining Sales Agent to provide exceptional guest service in personal In Suite dining and amenity delivery. You will greet guests, take and relay orders, and maintain accurate guest profiles while delivering high standards of service throughout the suites.

Role requires at least two years in hospitality, strong English communication, and knowledge of wine and beverages, with readiness to work varied shifts including nights and weekends at The

Qualifications

• Must be able to obtain and maintain Alcohol Awareness card and Food Handler’s Card.
• Minimum 2 years of service experience in a first-class hotel, casino, restaurant or related hospitality area.
• Strong knowledge of food and beverage, including wine and spirits.
• Experience with point-of-sale equipment or computers.
• Ability to communicate clearly in English, written and spoken.

Responsibilities

• Answer the phones according to Venetian standards using a defined script.
• Take orders correctly, enter into Micros, coordinate with ISD for service.
• Record guest data in profiles and deliver/refresh amenities.
• Operate Micros to order food and beverages; handle safe lifting and equipment usage.
• Fulfill guest requests and respond to questions about the resort.

Skills

English proficiency

Customer service

POS experience

Wine knowledge

Multilingual

Education

High school diploma

Tools

POS equipment

Job description

The primary responsibility of the In Suite Dining Sales Agent is to provide exceptional service to Venetian Resort Hotel Casino guests in personal In Suite dinning and provide amenity services. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Answer the phones according to Venetian standards. Use defined script to greet guest and determine how to be of assistance to the guest.
• Take orders correctly, enter them into micros and contact ISD for appropriate service.
• Keep driver’s license and all boards up to date with arrivals, departures and service needs.
• Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner.
• Know, adhere to and practice all aspects of Unmatched Service Standards.
• Record all pertinent data into guest profile as needed.
• Deliver and refresh all amenities.
• Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
• Operate micros to standards to order food and beverages.

Additional Duties & Responsibilities

• Record closed checks to SOPs.
• Assist in inventories of products, supplies and equipment.
• Clean and maintain work areas to Venetian Resort Hotel Casino standards.
• Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
• Fulfill guest’s requests as long as they are safe, legal and economically sound.
• Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card and any other certification or license, as required by law or policy.
• Minimum 2 years of service experience in a first-class hotel, casino, restaurant or related hospitality area.
• Advanced understanding of food and beverage products including wine and spirits knowledge.
• Demonstrated experience with point-of-sale equipment and/or computers.
• Ability to communicate clearly and effectively in English, both in spoken and written form.

Minimum Qualifications

• Speak one additional language in addition to English.
• Excellent professional presentation and grooming.
• Be thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to understand guest’s service needs.
• Ability to work cohesively with other team members.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.