Coordinator, Business Operations I

Travel Leisure Resort Development Inc; Idaho; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health and welfare benefits

401(k) with employer match

Wellness program

Paid Time Off

Job summary

Travel Leisure Resort Development Inc is seeking an operations team member accountable for various tasks, including guest interactions, data entry, and administrative support. The ideal candidate will have strong customer service skills and office experience.

Benefits include comprehensive health coverage, flexible spending accounts, and a 401(k) plan with employer match. This position is essential for maintaining operational success and guest satisfaction.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Position may involve limited operational decision-making.

Responsibilities

• Greet, qualify touring guests, and assign tours to Sales Agents.
• Provide exceptional customer service and answer guest questions.
• Data entry of all tour and gifting information.

Skills

Proficient in CRS or EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Customer service skills

Education

High School Diploma or equivalent experience

Job description

Travel + Leisure Co. is a leading vacation ownership and travel membership company that specializes in resorts, travel clubs, and lifestyle travel brands.

Job Summary: Accountable for performing all facets of the operations department including tour reception, gifting, and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for guests, Sales & Marketing staff, and other internal teams.

Essential Job Responsibilities

• Greet, qualify touring guests, collect and validate all guest information, assign tours to Sales Agents and provide information to Sales & Marketing department as necessary (15% time).
• Provide exceptional customer service to all guests, answer phones and guest questions in a professional manner, assist property owners with contract questions or concerns (10% time).
• Distribute premiums to guests upon closure of presentation, complete daily gift, tour and contract reconciliation in all systems (20% time).
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system, run reports, prepare and balance cash, down payments, and site stats for Contract Department (20% time).
• File and secure all documents per procedures, maintain Property Owner Information per PII and PCI standards (5% time).
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners, assist Administrative Supervisor in support of Sales Staff, preparation and maintenance of legal documents (20% time).
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time).
• Performs other duties as needed.

Minimum Requirements and Qualifications

• Education: High School Diploma (equivalent experience may be considered).
• Knowledge and Skills: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable), Microsoft Word, Outlook, and Excel.
• Job Experience: One year of general office experience and one year of customer service experience.
• Complexity Level: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of Autonomy: Daily work will be verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
• Scope/Financial Responsibility: Accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures.

Benefits

• Comprehensive health and welfare benefits for associates working 30 or more hours per week.
• Medical, Dental, and Vision coverage.
• Flexible Spending Accounts.
• Life and Accident Coverage.
• Disability and Paid Time Off, Parental Leave, and Holidays (details provided by recruiter).
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements).
• Legal and Identity Theft Plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

Temporary and/or seasonal associates are ineligible for Paid Time Off.

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class.