Coordinator, Business Operations

Travel Leisure Resort Development Inc; Emerald Beach (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Travel Leisure Resort Development Inc. seeks an Operations Administrator to handle tour reception, gifting, and contracts per SOPs. You will support Sales & Marketing and maintain professional guest relations.

Key responsibilities include fielding guest inquiries, processing tours, and maintaining accurate records in central systems with a focus on security and privacy. This role is based on-site in Missouri.

Qualifications

• High School Diploma required.
• 1 year of general office experience.
• 1 year of customer service experience.
• Experience with CRS/EPNY or related systems preferred.
• Proficiency in Microsoft Word, Outlook, and Excel.

Responsibilities

• Greet and qualify touring guests; collect and verify guest info; assign tours to Sales Agents.
• Provide excellent customer service; answer phones and respond to guest questions; assist owners with contracts.

Skills

Customer service

General office

Data entry

MS Word

Outlook

Excel

Education

High School Diploma

Tools

CRS/EPNY

MS Word

Outlook

Excel

Job description

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to the Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and run reports. Prepare and balance cash, down payments, and site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Prepare and maintain legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Perform other duties as needed.

Travel Requirements

No Travel required.

Qualifications

• High School Diploma
• One year of general office experience
• One year of customer service experience
• Proficient in the Central Reservation System (CRS) or EPNY (preferable)
• Proficient in Microsoft Word, Outlook, and Excel
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Benefits

• Medical, Dental, and Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability insurance
• Paid Time Off, parental leave, and holidays
• Paid volunteer day
• 401(k) with employer match (subject to eligibility)
• Legal and identity theft protection plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.