Coordinator, Business Operations

Disney Parks and Resorts; Illinois; Remote; USD 61,000 - 87,000; Full time

Job summary

Disney Advertising Sales is seeking a Business Data Steward Coordinator who will ensure the health and quality of Customer and Ad Sales data. The role involves cross-system data harmonization, data cleansing, and assisting in support requests. Ideal candidates will be detail-oriented with strong analytical skills and a solid understanding of relational databases.

Benefits

Medical Benefits

Financial Benefits

Bonus Potential

Long-term Incentives

Qualifications

• Minimum 1 year of Data Analysis experience.
• Prior experience with Salesforce.com or similar CRM system preferred.
• Familiarity with Media and Advertising industries is a plus.

Responsibilities

• Ensure data health, completeness, and robustness.
• Assist with data cleansing, mapping, and updates.
• Troubleshoot and resolve support requests promptly.

Skills

Data Analysis

Relational Database Concepts

Attention to Detail

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree or Equivalent Experience

Tools

Salesforce.com

Tableau

Job description

Job Summary:

At Disney, we're storytellers, making the impossible, possible. We deliver unparalleled creative content to audiences around the world. We do this through cutting-edge technology and by pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks.

Disney Advertising Sales (DAS) drives the advertising revenue across platforms for the entire media portfolio - including Disney+, Hulu, ABC, ESPN, Freeform, FX, National Geographic, Disney Channels Worldwide, and more.

The Ad Sales Business Operations team within Disney Ad Sales is responsible for driving operational excellence and strategic alignment within the sales organization by delivering critical support to sales management and fostering cross-functional collaboration. It enhances the efficiency and effectiveness of sales force through streamlined processes, optimized procedures, and improved sales support systems. By managing and analyzing data across Sales, Operations, and Revenue Yield Management, the team provides data-driven insights that inform strategic decisions, improve performance metrics, and identify growth opportunities, particularly in high-impact areas.

Job Summary:

Disney Advertising Sales (DAS) is seeking a Business Data Steward Coordinator. This role will be directly responsible for ensuring Customer and Ad Sales Data is as healthy, complete and robust as possible. He/she will work with his/her counterparts across the Disney Media Network to help to establish and enforce business rules, define data quality metrics, assist with cross-system reconciliations and participate in the remediation of data issues. This role will be core to improving processes that ensure cross-system data harmonization and alignment with the Master Data Management (MDM) solution. The Business Data Steward Coordinator will report to the Manager, Master Data Manager and help manage DAS's internal Sales data including Sales Team structure, Sales Team-to-Account alignment and Account mapping

• Understand Data Flows/Processes across internal systems.
• Assist with system-to-system field mapping for future migrations & integrations as well as manage system data on Sales teams and Sales Team-to Account Assignments.
• Assist with data cleansing activities, including creation, mapping, updates, and de-duplication.
• Identify and utilize public data sources to enrich our existing advertiser/agency customer data.
• Assist in monitoring and profiling existing data sets to ensure business rule adherence, system feature adoption and suggest methods for improvements or additional training needed.
• Work with Sales, Account Management, and Accounting to process order and proposal transfers.
• Record, troubleshoot, and resolve various support requests originating from SalesHub and integration with other sales systems directly from end users in a timely manner. Escalate issues to technology and Credit teams were deemed appropriate.
• Pursue enhanced efficiencies within Sales processes and in providing support.
• Escalate issues to manager related system enhancements and support requests and share with Sales and IT.

The individual reports to the Manager, Sales Enablement MDM

Responsibilities and Duties of the Role:

• Assist with data cleansing activities, including creation, mapping, updates, and de-duplication.
• Oversee the administration of training work, including invitations, attendee lists, rec Assist in monitoring and profiling existing data sets to ensure business rule adherence, system feature adoption and suggest methods for improvements or additional training needed.
• Record, troubleshoot, and resolve various support requests originating from SalesHub and integration with other sales systems directly from end users in a timely manner.

Required Education, Experience/Skills/Training:

Proficient understanding of relational data and relational database concepts.

• Minimum 1 years of Data Analysis experience

• Ability to articulate and communicate complex data to a variety of audiences including business leaders, project teams, IT and management.

• Prior experience with Salesforce.com or similar CRM system preferred

• Willingness to learn and collaborate on solutions.

• Meticulous attention to detail

• Outside-the-box thinker when it comes to creating/improving processes, systems, tools, etc. Excellent communication, interpersonal, motivational, and presentation skills

Preferred Qualifications

• Familiarity with the Media and/or Advertising industries

• Experience using Data Visualization tools such as Tableau

#DisneyAdvertising

The hiring range for this remote position is $61,300 - $86,100 per year , which factors in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Advertising:

Disney Advertising is responsible for advertising sales and integrated marketing for The Walt Disney Company's entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu, and its eight ABC-owned local stations.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Ad Services , which is part of a business we call Disney Advertising .

Disney Ad Services is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.