Coordinator, Behavioral Health Outpatient

Memorial Physician Practices; Youngstown (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) retirement plan and company  匹配

Tuition assistance

Paid time off

Job summary

Mercy Youngstown Behavioral Health is seeking an Office Coordinator to optimize outpatient operations and assure compliant patient care processes. The role oversees non‑clinical staff, scheduling, and documentation to deliver a high standard of service in a busy behavioral health setting.

You will support admission workflows, assist with pre‑admission tasks, maintain schedules, and uphold quality reporting while delivering excellent customer service to patients and families in a compassionate,

Qualifications

• High School Diploma or GED required.
• CPR certification within 30 days of employment.
• De-escalation certification within 30 days of employment.
• 1 year of psychiatric health care facility experience preferred.

Responsibilities

• Conduct audits and manage admission processes for accurate patient care tracking.
• Assist with completing pre‑admission documentation and assessments.
• Maintain therapeutic materials and update program schedules.
• Coordinate patient group assignments and daily operational workflow.
• Provide exceptional customer service to patients, families and referral sources.
• Assist with vital signs and urine drug screenings when required.
• Complete required reporting accurately and on time.
• Organize, file and maintain program documents and records.
• Manage staff scheduling, attendance and program coverage.
• Conduct chart audits and ensure compliance with treatment teams.
• Oversee scheduling of family sessions and clinical assessments.
• Maintain program data, census, and business office reporting needs.
• Cross‑train in outpatient support roles (Behavioral Health Technician, Transportation).
• Demonstrate core values: champion patient care, do the right thing, kindness.

Skills

CPR certification

De-escalation certification

Customer service

Scheduling & audits

Education

High School Diploma/GED

Job description

Your experience matters

Mercy Youngstown Behavioral Healthisoperated jointly with Lifepoint Health and Mercy Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

How you'll contribute:

The Office Coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. The Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as The Joint Commission standards for quality care. The Coordinator oversees the work performance of the non-clinical outpatient staff. The Coordinator oversees the office processes and procedures to ensure quality patient experience.

• -Conducts audits and manages all aspects of the admission process to ensure accurate patient care tracking.
• -Assists with completing pre‑admission documentation and gathering required assessments and surveys.
• -Maintains therapeutic materials and updates program schedules per clinician direction.
• -Coordinates patient group assignments and assists with daily operational workflow.
• -Provides exceptional customer service to patients, families, referral sources, and stakeholders.
• -Assists with capturing vital signs and urine drug screenings when required.
• -Completes required reporting accurately and on time.
• -Organizes, files, and maintains program documentation and records.
• -Manages staff scheduling, monitors attendance, and ensures adequate program coverage.
• -Conducts chart audits and collaborates with the treatment team to ensure compliance and follow‑up completion.
• -Oversees scheduling of family sessions and clinical assessments within required timeframes.
• -Maintains program data, prepares reports, assists with census tracking, and supports business office reporting needs.
• -Cross‑trains in outpatient support functions such as Behavioral Health Technician and Transportation.
• -Always exhibit the company's core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.

Why Join Us:

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leave and paid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

What we are looking for:

• -High School Diploma/GED required.
• -One year of experience working in a psychiatric health care facility preferred.
• -CPR certification required within 30 days of employment and prior to any patient contact.
• -De‑escalation certification required within 30 days of employment and prior to any patient contact.

More about Mercy Youngstown:

Mercy Youngstown Behavioral Health is a 72-bed behavioral health hospital located in the Youngstown, OH area. We provide high-quality compassionate care for those facing mental health and addiction challenges. Programs include 24/9 crisis care and assessment, inpatient mental health and addiction treatment, Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) for adults age 18+.

EEOC Statement:

Mercy Youngstown Behavioral Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.