Coordinator, ADA

Salt Lake Community College; Taylorsville (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Salt Lake Community College seeks an experienced ADA/Title IX case manager within the People and Workplace Culture team in Utah. You will work under minimal supervision guiding ADA accommodations, interacting with supervisors, and coordinating the grievance process while closely collaborating with legal counsel.

Responsibilities include maintaining confidential files, developing resources, and providing training on ADA, Title IX, and related compliance areas.

Qualifications

• Bachelor's degree in HR or related field required or substituted with equivalent experience.
• Experience with ADA, FMLA, Title IX, and confidentiality requirements.
• Ability to interpret policy and coordinate grievance processes.

Responsibilities

• Serve as primary resource for ADA accommodation inquiries and interactive process.
• Coordinate formal grievance processes and scheduling of hearings.
• Advise supervisors and staff on ADA, Title IX, and EEO processes.
• Maintain confidential case files and prepare reports on activity.
• Provide training and consultation to staff on compliance topics.

Skills

ADA knowledge

Communication skills

Case management

Confidentiality

Legal/compliance awareness

Training & consultation

Education

Bachelor's degree in HR or related field

Master's degree in HR or related field (preferred)

Tools

HRIS systems

Microsoft Excel

Documentation systems

Job description

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

At Salt Lake Community College, we believe our people make us great. Within our People and Workplace Culture team, this position will work report to the Director of Employee Relations and Title IX/EEO and will closely with employees and supervisors regarding ADA accommodations, EEO, Title IX, and Employee Relations concerns. Under minimal supervision, utilize professional judgement to determine outcomes for complex, high-risk, and high-liability ADA employee case outcomes. Collaborate with legal counsel and risk management on complex, high-risk, and high-liability ADA cases. Consult with and advise supervisors and employees on cases specifically involving ADA. This position will navigate complex ADA and accommodation situations while considering both the human element and the framework and standards of operation within the law. Coordinate the formal termination grievance process for non-union employees. Monitor compliance and employment law changes on a regular basis and update practices and policy accordingly. This is a case management and coordination role, not an investigative or adjudicative one. Formal investigation and determination of Title IX, EEO, and Employee Relations complaints remain the responsibility of the Title IX/EEO Manager and/or designated investigators.

Essential Duties & Responsibilities

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Advisory and Case Management

• Serves as primary resource for ADA accommodation inquiries
• Reviews requests, engages in the interactive process, and determines eligibility and outcomes
• Guides supervisors and employees through complex accommodation situations
• Maintains ongoing communication with stakeholders throughout the accommodation process
• Coordinates accommodation implementation and follow-up to confirm effectiveness
• Collaborates with legal counsel and risk management on complex or high-liability cases
• Interprets federal and state ADA regulations and institutional policy
• Monitors regulatory updates and recommends policy or process changes
• Maintains confidential accommodation files and case documentation in compliance with legal requirements
• Tracks requests, determinations, and outcomes using systems and reporting tools
• Prepares reports and metrics related to accommodation activity
• Provides training and consultation to supervisors and staff on ADA and the interactive process
• Develops resources and materials to increase institutional understanding of ADA processes

Documentation, Tracking & Reporting

• Maintains confidential case files across ADA, intake, and grievance functions in compliance with legal requirements
• Prepares reports and metrics related to ADA, EEO/Title IX intake, and grievance activity

Grievance Coordination

• Coordinates the formal grievance process for employees
• Schedules hearings, tracks procedural timelines, and maintains grievance case files
• Attend hearings to support logistics and documentation

Training & Consultation

• Provides training and consultation to supervisors and staff regarding ADA, the interactive process, and EEO/Title IX reporting channels
• Develops resources and materials to increase institutional understanding of ADA and reporting processes

Other Duties As Assigned

Knowledge, Skills & Abilities

• Knowledge of the Americans with Disabilities Act (ADA), including the interactive process and reasonable accommodation standards
• Working knowledge of FMLA and other leave programs as they intersect with ADA accommodations (leave administration itself sits with the Benefits team)
• Knowledge of Title IX, Title VII, and EEO complaint processes and applicable timelines
• Knowledge of HIPAA and confidentiality requirements related to medical and sensitive personnel information
• Ability to identify when a report falls outside intake scope (e.g., disability-related complaints) and route appropriately without independently engaging
• Ability to coordinate formal grievance processes with attention to procedural compliance and confidentiality
• Strong judgment and discretion in handling highly sensitive, confidential information
• Ability to distinguish intake/triage and coordination responsibilities from investigative or adjudicative functions
• Effective, empathetic communication and active listening skills
• Ability to navigate complex interpersonal situations while applying legal and policy frameworks
• Strong organizational and case-tracking skills across multiple case types
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• Bachelor's degree in Human Resources or related field.
• Two (2) to five (5) years of full-time experience in Human Resources focused on Benefits and ADA/FML Leave.

Education and relevant experience may be substituted when the minimum qualification does not require a specific degree, license, certification, accreditation standard, or other requirement for which substitution would be inappropriate. Trade off 1:1 full-time experience/education requirement. Part-time experience can be considered on a prorated basis (Trade off 2:1).

Preferred Qualifications

• Master's degree in Human Resources or related field
• ADA/accommodations experience in a higher education setting
• Title IX or EEO investigator training
• HR certification (SHRM-CP/SCP, PHR/SPHR)

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.