Coordinator, Access Control & ID Processing - Universal Kids Resort

Universal Orlando Resort; Frisco (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Universal Kids Resort in Frisco, TX is seeking an Administrative Security Coordinator to support credential processing, access control, and badge distribution for Team Members, guests, and vendors. You will maintain security files, manage name tags, and assist HR with activation/deactivation of UKR credentials.

This role requires solid organizational and communication skills, reliable attendance, and a service‑oriented approach.

Qualifications

• 1+ years in a Customer Service or Security environment preferred; or equivalent combination of education and experience.

Responsibilities

• Monitors and processes all UKR ID credentials – badges, vendors, contractors, project management, visitors, replacement IDs, parking tags.
• Manages visitor access for vehicles and pedestrians through a central processing system; monitors back-of-house parking flow.
• Performs data entry and maintains Security Access Control files, including badge access authorization and photos when required.
• Processes UKR IDs and name tags at hire; arranges replacement IDs or name tags as needed.
• Provides administrative support to Security; handles inquiries and follows up on action items.
• Supports Environmental, Health & Safety responsibilities per policies and procedures.

Skills

Organizational skills

Communication skills

Customer service

Education

High School Diploma or GED

Job description

Overview

JOB SUMMARY: Supports the safety and security of Team Members, Guests and assets at Universal Kids Resort (UKR) through access control maintenance and identification credentials. Provides daily administration support within Security by processing all UKR credentials, access control, key control and visitor parking assignments while ensuring Guest Service standards for internal and external clients. Responsible for providing daily support to Human Resources partners regarding the activation and deactivation of all UKR credentials.

Responsibilities

• Monitors and processes all Universal Kids Resort ID credentials – Team Member badges, third party vendors, contractors, project management, construction, visitor badges, replacement IDs, key control, and parking tags.
• Manages the UKR visitor management program, providing and controlling access for all vehicles and pedestrians through a central processing system. Assists with monitoring visitor flow of back-of-house parking spaces and ensures all vehicles have the appropriate clearance.
• Performs data entry and maintains Security Access Control files, including authorization and approval of badge access, granting/removing access, and taking photos when required. Ensures accuracy of all documentation and paperwork.
• Processes all UKR IDs and name tags upon hire and partners with Human Resources for distribution. Arranges replacement IDs or name tags for Team Members as needed.
• Provides administrative support to the Security department; follows up on action items for new and routine projects; answers telephone calls and directs inquiries to the appropriate person/department.
• Understands and participates in Environmental, Health & Safety responsibilities by following established policies, procedures, training, and team member involvement activities.
• Performs other duties as assigned.

Qualifications

• Solid organizational and communication skills across all levels of the organization and with third-party vendors.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Consistent attendance is a job requirement.

Education

• High School Diploma or GED is required.

Experience

• 1+ years in a Customer Service or Security environment preferred; or equivalent combination of education and experience.

All resumes submitted by search firms without a valid Statement of Work will be considered the property of Universal Kids Resort. Universal Kids Resort is an equal opportunity employer.