Coordinator

asu; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

ASU is seeking an Outreach Analyst 2 to support TRIO Student Support Services (SSS) at the Downtown campus. The role focuses on developing and coordinating academic and personal development programs to help students graduate.

The ideal candidate will have a bachelor's degree plus 3 years of relevant experience (or equivalent) and strong skills in student services, data analysis, and collaboration with campus partners. Office-based with some travel and occasional extended hours.

Qualifications

• Bachelor's degree and three (3) years of experience in the area, or equivalent combination of experience/training.
• Master's degree in student affairs, higher education or related field is preferred.
• Experience with TRIO programs and/or working with first-generation/low income students preferred.

Responsibilities

• Research, develop, implement, and assess academic, personal, and professional development programs for SSS students.
• Provide students with information to navigate their academic courses.
• Assist with recruitment, selection and retention of program participants.
• Work with students individually to provide guidance in academics, financial aid and career counseling.
• Evaluate student needs and refer to university/community resources.
• Collaborate with university departments and community partners to improve retention and success.
• Hire, train, and supervise student employees.
• Maintain confidential SSS student records per rules and regulations.
• Support data collection and program evaluation to improve services.

Skills

Interpersonal skills

Student engagement

Communication

Team collaboration

Education

Bachelor's degree

Master's degree in student affairs or higher education

Tools

MS Office Suite

G Suite

ASU systems (PeopleSoft, Salesforce, Canvas, Zoom, Slack)

Job description

Job Profile:

Outreach Analyst 2

Job Family:

Outreach Programs

Time Type:

Full time

Minimum Qualifications:

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary : $50,000 per year

ASU TRIO Programs seeks a Coordinator for the TRIO Student Support Services (SSS) programs at the Downtown campus. These programs include Downtown SSS and STEM. Under the supervision of the Program Director, the Coordinator performs a variety of professional activities to achieve program objectives. The Coordinator supports students' academic, personal, and professional goals to help them retain and graduate from ASU. The ideal candidate works independently, is a strong individual contributor, as well as an effective team player, who can meet priority deadlines with a high degree of accuracy and confidentiality, as well as develop a strong rapport with our students. The ideal candidate must work well in a fast-paced, flexible environment, provide a high level of customer service to both the university and external communities, and make strong contributions both as an individual and as a team player.

Primarily office-based work in a university setting, Monday-Friday, 8:00 AM-5:00 PM; may include extended hours, some evenings, and weekends. Primary work location is the Downtown Campus ; occasional travel to other ASU campuses and throughout the valley may be required, as well as chaperoning in-state and out-of-state field trips.

Essential Duties:

• Research, develop, implement, and assess academic, personal skills, and professional development programs for SSS students.
• Provide students with the necessary information to successfully navigate their academic courses at the university.
• Assist with recruitment, selection and retention of program participants.
• Work with students individually to provide guidance in various areas including academics, financial aid and career counseling.
• Evaluate SSS student needs and refer to appropriate university and community resources.
• Collaborate with other university departments and community partners to assist with student retention and academic success.
• Hire, train, and supervise student employees.
• Administer assessment instrument(s) to SSS students, and record and document results.
• Collaborate with other TRIO Programs and Access ASU Programs to increase retention and graduation.
• Support student and staff-related technology and resource needs.
• Maintain confidential SSS student records in accordance with federal and university rules and regulations.
• Support summer transition programming for first-year students, including transfer students.
• Develop and facilitate workshops and other programming that provide students with information, resources, and skills necessary to successfully navigate their academic courses and achieve their educational goals.
• Collect, maintain, and analyze program and student data to assess program effectiveness, identify student needs, and support continuous improvement of program services.
• Assist SSS Program Director and Program Manager in planning and implementation of program goals and activities.
• Assist SSS Program Director and Program Manager in report writing activities related to the SSS and help formulate information reported to the U.S. Department of Education and ASU.

Desired Qualifications:

• Master's degree in student affairs, higher education or related field.
• Experience with TRIO programs and/or similar programs working with first-generation students, low income students, and students with disabilities.
• Experience in higher education or working with college students.
• Experience in providing guidance to overcome barriers similar to those confronting the program's target population.
• Experience with completing assigned projects in a timely manner and work well under priority deadlines.
• Experience with student engagement and retention efforts.
• Experience in planning, scheduling, and supervising the work of others
• Demonstrated knowledge of basic computer skills including use of MS Office Suite (e.g., Word, Excel, PowerPoint, Outlook, Publisher, Access), social media (e.g., Instagram, Facebook, Twitter, etc.), G Suite (e.g., Google Drive, Gmail, Hangouts, etc.) and ASU computer systems (e.g., Peoplesoft, Salesforce, Canvas, Zoom, Slack, etc.)

Working Environment:

• Primarily works in an office environment with extended periods of computer use, including viewing computer screens and using a mouse and keyboard
• May sit or stand for prolonged periods of time
• May walk throughout campus to attend meetings, events, or conduct program-related activities, including during inclement weather
• May be required to work extended hours or attend events outside of regular business hours as needed