Coordinator

PINNACLE ENTA PARTNERS LLC; East Lansing (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Mid-Michigan ENT is seeking a Triage Nurse / Clinic Coordinator to support daily clinical operations and ensure timely, professional communication between patients, providers, and staff.

Ideal candidates are organized, proactive, with nursing triage and care coordination experience, able to manage multiple priorities and assist with scheduling, prescriptions, and supply management.

Qualifications

• Active Michigan LPN or RN license.
• Outpatient or physician practice experience preferred.
• ENT or specialty clinic experience preferred.
• Strong communication, organizational, and clinical judgment skills.
• Experience with EMR systems; eClinicalWorks preferred.

Responsibilities

• Answer incoming clinical calls and respond to patient questions and concerns.
• Monitor patient portal messages and EMR tasks; coordinate follow-ups.
• Assist with prescription refills, pharmacy requests, and prior authorizations.
• Coordinate referrals, testing, and follow-up care with providers and clinics.
• Maintain inventory and order medical supplies for daily operations.
• Assist Practice Manager with clinical staff scheduling and coverage.
• Support patient flow and day-to-day clinical workflow.

Skills

Communication

Organizational skills

Clinical judgment

Multitasking

Prioritization

Team coordination

Patient care coordination

Education

Active Michigan LPN or RN license

Tools

eClinicalWorks

EMR systems

Job description

The Triage Nurse / Clinic Coordinator is responsible for supporting the daily clinical operations of the Mid-Michigan ENT practice while ensuring timely, professional, and effective communication between patients, providers, and clinical staff.This role combines nursing triage and patient care coordination with operational responsibilities, including prescription management, medical supply ordering, and assisting with clinical staff scheduling and daily workflow needs.The ideal candidate is organized, proactive, patient-focused, and capable of managing multiple priorities to ensure the clinic operates efficiently.Patient Triage & CommunicationAnswer incoming clinical calls and respond to patient questions and concerns.Monitor and respond to patient portal messages and EMR clinical tasks.Assess patient symptoms and provide appropriate nursing guidance within established protocols and scope of practice.Communicate patient concerns to providers and coordinate necessary follow-up.Identify urgent patient needs and ensure appropriate escalation.Document all clinical communications accurately and promptly.Prescription & Patient Care CoordinationAssist with prescription refills, pharmacy requests, and medication-related questions.Process prescription requests according to approved protocols and provider authorization.Coordinate medication prior authorizations when necessary.Communicate provider recommendations, test results, and treatment instructions as directed.Assist patients with referrals, testing coordination, and follow-up care.Facilitate communication between patients, providers, and outside healthcare facilities.Clinic Operations & Supply ManagementMonitor inventory and order medical supplies needed for daily clinic operations.Ensure clinical areas are appropriately stocked and prepared.Anticipate supply needs and communicate shortages or concerns to leadership.Assist with maintaining organized and efficient clinical workflows.Identify operational barriers and work with the Practice Manager to implement solutions.Clinical Staff Scheduling & CoordinationAssist the Practice Manager with developing and maintaining clinical staff schedules as assigned.Help coordinate coverage for PTO, absences, and changes in provider schedules.Communicate staffing adjustments and daily assignments to appropriate team members.Support efficient clinical staffing based on patient volume and provider needs.Serve as a point of contact for day-to-day clinical workflow questions.Escalate staffing concerns and operational challenges to the Practice Manager.Quality & Team CollaborationMaintain HIPAA compliance and follow established clinical policies and procedures.Collaborate with providers, clinical staff, and administrative leadership to support patient care.Assist with training and orienting clinical team members as needed.Promote teamwork, accountability, and professional communication.Identify opportunities to improve patient access, response times, and clinic efficiency.Perform additional duties as assigned to support the Mid-Michigan practice.QualificationsActive Michigan LPN or RN license.Previous outpatient or physician practice experience preferred.ENT or specialty clinic experience preferred.Strong communication, organizational, and clinical judgment skills.Experience with EMR systems; eClinicalWorks preferred.Ability to prioritize patient needs and manage multiple tasks independently.Experience with clinical staff coordination or supply management preferred.Performance ExpectationsThe Triage Nurse / Clinic Coordinator is expected to:Respond to patient calls and clinical messages within established practice expectations.Ensure prescription requests and patient concerns are addressed or appropriately routed in a timely manner.Maintain adequate clinical supply inventory.Assist with maintaining appropriate clinical staffing coverage.Support providers and clinical staff in maintaining efficient patient flow.Demonstrate professionalism, accountability, and proactive problem-solving.Scope of ResponsibilityThis position supports the daily clinical operations of the Mid-Michigan ENT practice. The Triage Nurse / Clinic Coordinator works collaboratively with providers and the Practice Manager but does not hold independent authority over personnel management, disciplinary actions, or final staffing decisions unless specifically delegated.All nursing responsibilities must be performed within the employee's applicable licensure, competency, and approved clinical protocols.