Coordinating Nurse

International SOS; Phoenix (AZ); On-site; USD 85,000 - 105,000; Full time

Job summary

MedAire is seeking a Coordinating Nurse in Phoenix, AZ to manage routine medical activities and coordinate between clients, physicians, hospitals, and providers. The role emphasizes triage, case management, and adherence to HIPAA and cost containment policies.

The ideal candidate holds an AZ RN license (active or pending temporary license within 2 weeks) with ACLS certification and at least 3 years of ICU/ER experience, with prior flight nursing or international assistance experience preferred.

Qualifications

• RN license in Arizona with ability to obtain a temporary license within 2 weeks.
• Permanent AZ licensure must be obtained within 4 months of start date.
• Current ACLS certification is required.

Responsibilities

• Triage incoming calls to resolve medical situations and escalate when needed.
• Monitor and manage open cases through to closure with quality and compliance.
• Provide pre-travel and evacuation medical assistance and coordinate evacuation services.
• Review case records and report findings to evaluate service quality and compliance.
• Maintain HIPAA confidentiality and protect client information.
• Implement cost containment strategies in managed cases.

Skills

Customer service

Telephone communication

PC proficiency

Education

RN license in AZ

ACLS certification

Job description

Overview

The Coordinating Nurse is responsible for managing routine medical activities associated with client service requests. This role involves coordinating interactions between clients, physicians, hospitals, and ancillary medical providers to ensure positive case outcomes and exceptional service delivery.

Responsibilities

• Triage incoming calls to ensure appropriate resolution of medical situations, escalating issues when necessary.
• Monitor and manage open cases through to closure, ensuring optimal medical outcomes and financial compliance.
• Provide pre-travel and evacuation medical assistance, including coordination of medical evacuation services and health/travel information.
• Review case records and report findings to evaluate service quality and compliance.
• Maintain strict confidentiality of client information in accordance with HIPAA and other relevant regulations.
• Implement cost containment strategies in all managed cases.
• Perform other duties as assigned.

Required Skills and Knowledge

• Strong customer service and telephone communication skills.
• Basic proficiency in using personal computers and software applications.

Required Competencies

• Proven triage experience.
• Excellent interpersonal and verbal communication skills.
• Strong prioritization and critical thinking abilities.
• Ability to manage stress effectively in a fast-paced environment.

Required Work Experience

• Minimum of 3 years recent experience in ICU, ER, or related medical field (subject to approval by the Medical Director).
• Preferred experience in flight nursing, telephone triage, aviation, maritime, or international assistance.

Required Qualifications

• Current Registered Nurse (RN) license in the state of Arizona, or ability to obtain one.
• Must provide proof of application for a temporary license within 2 weeks of employment.
• Permanent AZ licensure must be obtained within 4 months of start date.
• Current ACLS certification.

Language Requirements

• Effective written and verbal communication skills in English.
• Additional language capabilities are a plus.

Travel / Rotation Requirements

• Travel may be required for other MedAire nurse opportunities, such as Coordinating Nurse Escort assignments.

MedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.