Coordinated Entry & FCS Lead
Okanogan County Community Action Council
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Benefits offered by this job
Job summary
Okanogan County Community Action Council is seeking a Coordinated Entry & FCS Lead to advance foundational community supports and homeless services across Okanogan County. The role combines case management with coordinated entry leadership, coordinating with Medicaid providers and CHG partners to connect clients with housing and employment supports.
The position requires five years in case management, a bachelor’s degree in a related field, and bilingual English/Spanish.
Qualifications
- Minimum five years of experience in case management or related field.
- Bachelor's degree in social work, human services, public health, psychology, or related field.
- Bilingual in English and Spanish preferred.
- Proficient in Word, Excel, and Outlook; time-tracking and purchasing software.
Responsibilities
- Provide FCS case management for Medicaid-enrolled clients.
- Coordinate and monitor Supported Employment and Housing services.
- Develop individualized service plans with clients and support networks.
- Maintain required state documentation and data systems.
- Coordinate CE referrals and connect clients to housing resources.
- Market FCS services to providers to grow enrollment.
Skills
Education
Tools
Job description
Okanogan County Community Action Council is an equal opportunity employer
Title: Coordinated Entry & FCS Lead
Job Location: 424 2nd Ave. S, Okanogan, WA 98840
Description: Seeking a motivated individual to fill our Coordinated Entry & FCSLead position.
OCCAC Mission: Leading a revolt on poverty through education, empowerment,and engagement.
OCCAC Values: Integrity. Accountability. Advocacy. Community.
Okanogan County Community Action Council is seeking ato help expand our impact and deepen our connection with the
communities we serve. This role is perfect for someone who believes in the powerof grassroots engagement and wants to be part of a mission that truly matters.
If you are passionate about making a difference, driven by purpose, and thrive ina collaborative environment, we want to hear from you!
Take the next step in your career and join a team that’s building stronger, healthier communities—one person at a time.
Wages: The starting range is $25.96 – $29.22 per hour as a non-exempt employee.The salary range is $25.96 - $33.87 per hour. Wage is based on knowledge, skills,and experience.
- Medical, Dental, and Vision Insurance – Your health matters. Weprovide quality coverage to keep you and your family well.
- Group and Voluntary Life Insurance / AD&D – Peace of mind foryou and your loved ones.
- Simple IRA Retirement Plan – With employer contributions to helpyou plan for a secure future.
- Health Savings Account (HSA) – Tax-advantaged savings for medicalexpenses.
Okanogan County Community Action Council is an equal opportunity employer
- 14 Paid Holidays Per Year – Including time to rest, recharge, andcelebrate.
- Generous Vacation and Sick Leave – Because balance is essential.
- Professional Development Support – We invest in your growth withtraining, workshops, and learning opportunities.
- Supportive Team Culture – Join a workplace where collaboration isencouraged, your ideas are welcomed, and your contributions trulymake a difference.
- Meaningful Work – Every day, your efforts will directly improve livesand strengthen the fabric of our local community.
Application Deadline: First review September 23rd, 2026. This position is openuntil it is filled.
Position title Department Reports to
Coordinated Entry & FCS Lead Support Services Support Services Manager
☐ Temporary Full-time (32-40 hrs)☐ Part-time Nonexempt Exempt 8/10/2026
The Coordinated Entry & FCS Lead is a dual-role position within Okanogan CountyCommunity Action Council (OCCAC). This position carries responsibility for twocomplementary, mission-critical program areas:
- Providing Foundational Community Supports (FCS) case management services toMedicaid-enrolled clients, supporting them in accessing Supported Employment(SE) and Supported Housing (SH) services through the Washington State HealthCare Authority; and
- Serving as OCCAC's lead for Coordinated Entry (CE) under the Washington StateConsolidated Homeless Grant (CHG), receiving and processing referrals frompartner agencies across Okanogan County to connect people experiencinghomelessness with housing resources and stabilization supports.
The ideal candidate is a collaborative, growth-oriented human services professionalwho is energized by both direct client engagement and systems-level partnership. They will actively work to expand the reach and impact of the FCS program whilestrengthening the county's coordinated homeless response through meaningful
- Conduct outreach and enrollment activities to identify and engage Medicaideligible clients who may benefit from FCS services
- Complete required FCS assessments and develop individualized, person-centeredservice plans in collaboration with clients and their support networks
- Coordinate and monitor Supported Employment and Supported Housing serviceswith contracted providers, tracking client progress toward goals
- Maintain accurate and timely case documentation in required state systems (HCA
- Track program metrics including enrollment numbers, service utilization, andclient outcome data; provide regular reports to the supervisor
- Identify gaps in FCS service delivery and develop strategies to expand caseloadand improve outcomes, increasing program ROI for OCCAC
- Stay current on FCS policy, billing requirements, and HCA guidance; participate in state-level FCS provider trainings and communities of practice
- Actively market FCS services to Medicaid providers, clinics, behavioral healthagencies, and other referral sources to grow program enrollment
- Serve as the primary CE access point for OCCAC, receiving and processingreferrals from partner agencies according to the CE Written Standards
- Conduct or facilitate standardized housing assessments (e.g., VI-SPDAT orsuccessor tools) for households experiencing homelessness
- Maintain and regularly update the Okanogan County By-Name List, ensuring dataintegrity and prioritization fidelity
- Match and refer households to appropriate CHG-funded housing interventions,including emergency shelter, rapid rehousing, and transitional and permanentsupportive housing resources
- Facilitate or participate in CE case conferencing meetings with partner agencies to review shared cases and coordinate housing placements
- Build and sustain collaborative relationships with all CE partner agencies —including Colville Confederated Tribes, Okanogan County Health, homeless shelters,domestic violence programs, behavioral health providers, and others — to improvereferral quality and streamline the client experience
- Track CE outcomes and referral data; identify patterns and barriers and work with partners to address systemic gaps in the county's housing crisis response
- Participate in the Okanogan County Continuum of Care (CoC) and regional CEplanning meetings, contributing to quality improvement efforts
- Ensure all CE activities comply with CHG contract requirements, HUD definitions,and HMIS data standards
- Represent OCCAC professionally in community and interagency settings,advancing the organization's reputation as a trusted community partner
- Train and support client advocates at OCCAC and partner agencies on both theFCS and CHG Coordinated Entry systems, including program requirements, referralprocesses, documentation standards, and compliance expectations, to strengthencountywide service delivery and reduce errors
- Maintain confidentiality of all client information consistent with HIPAA, 42 CFRPart 2, and agency policy
- Participate in regular supervision, team meetings, and agency-wide training anddevelopment activities
- Perform other duties as assigned consistent with the scope of this position6223
- Experience with Washington State FCS program, Medicaid systems, or HCAprovider requirements
- Familiarity with Coordinated Entry processes, HMIS, and HUD homelessassistance program requirements
- Knowledge of the Okanogan County human services landscape, including tribalprograms, rural service delivery challenges, and community resources
- Bilingual in English and Spanish
- Experience in program development, outreach, or growing utilization ofunderenrolled programs
- Lived experience with housing instability, poverty, or the service systems this role supports
Proficiency in Microsoft Word, Excel, and Outlook, and time-tracking and purchasingsoftware.
- Demonstrated ability to work effectively with individuals experiencing poverty,homelessness, mental illness, substance use disorders, or other complex needs
- Strong organizational skills and the ability to manage a multi-program caseloadwith attention to detail and deadlines
- Proficiency with data entry, case management systems, and standard officesoftware (Microsoft Office or Google Workspace)
- Excellent interpersonal and communication skills, with demonstrated ability tobuild collaborative relationships across agencies and disciplines
- Valid Washington State driver's license and reliable transportation for travelthroughout Okanogan County
- Ability to pass a background check as required for working with vulnerablepopulations
At OCCAC, we are committed to maintaining a safe and responsible workplace. Allapplicants are subject to background checks and must successfully complete a preemployment urine analysis (UA) prior to hiring.
Sitting: Administrative staff typically spend a significant amount of time sitting at adesk or workstation to perform their duties.
Computer Use: Regular use of computer systems and office equipment is common,requiring proficiency in typing, data entry, and use of software applications.
Phone Communication: Handling phone calls and possibly prolonged periods oftalking on the phone.
Filing and Organization: Occasionally involves lifting or carrying files or boxes ofdocuments, though typically not heavy lifting.
The physical demands described here are representative of those that must be metby an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities toperform the functions.
Administrative staff usually work indoors in a climate-controlled office environment.
The office environment can vary in noise levels, ranging from quiet workareas to more active and interactive settings.
Interaction with colleagues, supervisors, and occasionally clients orvisitors is typical, requiring good interpersonal and communication skills.
Generally, follow standard office hours, though occasional overtime orflexibility may be required depending on the organization's needs.
Ergonomics: Awareness of ergonomic practices for desk setup and posture to
Multitasking: Ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
Confidentiality: Often required to handle sensitive information and maintainconfidentiality.
Professionalism: Maintaining a professional demeanor and appearance is usuallyexpected.
NoteThis job description in no way states or implies that these are the only duties to perfeformby the employee(s)of this position. Employees will be required to followany other job-related instructions and to perform any other job-related dutiesrequested by any person authorized to give instructions or assignments. All dutiesand responsibilities are essential functions and requirements and are subject topossible modification to reasonably accommodate individuals with disabilities.
We treat the community members we serve with humanity, compassion, and excellent customer service no matter the circumstances they are facing.
We do what we say we will do. Promises made, promises kept.
We actively cultivate an environment of trust and honesty.
We are dependable, knowledgeable, and honest in our daily work.
We do our work with high quality and transparency.We are flexible and adaptable to meeting community needs.We actively listen and are open to feedback and improvement.We take responsibility for our mistakes and learn from them.
We ensure that the people and communities most affected by poverty are visibly leading our work.
Our diverse community is represented in our staff and the services we provide.
We pitch in when there is a need for our community, clients, and coworkers, to support their success.
We actively listen to our community members, so they feel heard and have a voice.We have empathy for people in need and help them catch a break. Everyone deserves a chance.We work closely with partner organizations to strengthen our impact.We welcome energetic conversations across diverse perspectives and challenge each other respecting by focusing on the idea and not the person.We uplift each other and make each other laugh
To perform this job successfully, the employee(s) will possess the skills, aptitudes,and abilities to perform each duty proficiently. The requirements listed in thisdocument are the minimum levels of knowledge, skills, or abilities. This documentdoes not create an employment contract, implied or otherwise, other than an at-willrelationship.
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