Coord, Sls Eff and Ops

Smurfit-Westrock; Lansing (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Paid time off

Job summary

Smurfit Westrock is seeking an Account team member to support the program manager and sales team. This role tracks, investigates, and reports project information while resolving issues to keep programs on track.

You will interact with sales, customers, and internal departments, attend meetings, and maintain thorough documentation. A proactive communicator with strong organization will excel here.

Qualifications

• Must communicate proactively with internal staff and customers.
• Excellent follow-up and follow-through skills are required.
• Experience managing multiple projects successfully.
• Experience entering data using diverse computer software.
• Proficiency in Microsoft Office: Excel, Word, PowerPoint.
• Ability to multi-task while maintaining accuracy.
• Ability to present information one-on-one or in small groups.
• Ability to perform all essential functions with or without accommodation.

Responsibilities

• Communicates daily with Sales Production Manager, program managers, sales and other internal staff.
• Serves as contact between sales, customers, and internal departments during absences.
• Attends meetings and performs note taking or action register maintenance as requested.
• Leads meetings with proper agenda, attendees, and action registers.
• Develops and monitors project timelines and costs to ensure on-time delivery and profitability.
• Monitors project cost reporting to track against anticipated margins.
• Initiates and tracks multiple projects through development, production and fulfillment.
• Uses problem solving to achieve sales and customer objectives.

Skills

Proactive communication

Follow-up & follow-through

Multi-project management

Data entry experience

Microsoft Office proficiency

Multitasking accuracy

Informe presentations

Tools

Excel

Word

PowerPoint

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

GENERAL PURPOSE

Account team member, supporting program manager and sales team. Supports department by tracking, investigating, and reporting project and program information and resolving problems.

ESSENTIAL JOB FUNCTIONS

• Communicates daily with Sales Production Manager, program managers, sales and other internal staff.
• Serves as contact between sales, customers, and internal departments in the absence of sales and program managers.
• Attends meetings as requests, coming prepared, and performing note taking or action register maintenance as requested.
• Leads requested meetings with proper meeting management including meeting purpose, agendas, proper attendee requests, and action registers and adherence.
• Develops and monitors project timelines and cost to ensure on‑time delivery and anticipated profit margin.
• Monitors project cost and cost reporting to ensure accuracy and tracking compared to anticipated profit margin.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production and fulfillment.
• Uses creative problem solving to achieve sales and customer objectives.
• Resolves project and program issues by investigating data and history, identifying solutions, and notifying program managers or other internal staff.
• Communicates changes in project specifications and scheduling.
• Interprets requests for developmental and other work and communicates needs to appropriate departments.
• Ensures smooth project flow by continuously communicating with appropriate internal staff.
• Works with others in company to research, establish and maintain production procedures and standards.
• Enters and maintains project data in departmental project management software.
• Develops, manages and distributes reporting of project and departmental metrics and reports.
• Prepares sales presentations by compiling data, and developing presentation formats and creating materials.
• Assists in interaction and relationships with external resources.
• Assists in price proposal and product development.
• Performs other job duties as assigned.

QUALIFICATIONS

• Must have ability to communicate proactively.
• Must have excellent follow-up and follow-through skills.
• Must have experience managing multiple projects successfully.
• Must have experience entering data using a variety of computer software programs.
• Must have intermediate to high level proficiency using all Microsoft Office applications; Excel, Word, and PowerPoint.
• Must have ability to multi-task while maintaining a high level of accuracy.
• Must be able to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Must be able to perform all essential functions of this job with or without reasonable accommodation.

What We Offer

• Medical, Dental and Vision benefits available on 1st day
• 401K with company match
• Paid Time Off
  • 80 hours of Paid time off after 30 days of employment, prorated based on hired date.
  • 10 Paid Holidays (New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day)
  • 3 Floating Holidays & Schedule the other

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.