Coord, Sls Eff and Ops

Smurfit Westrock Company; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits on

401K with company match

Paid Time Off

Job summary

Smurfit Westrock Company is seeking an organized Account/Program Support specialist to assist the program manager and sales team. The role emphasizes tracking, reporting, and maintaining project data across departments to support on-time delivery and profitability.

The position requires proactive communication, strong follow-up skills, and the ability to manage multiple projects with accuracy using Microsoft Office tools. A drug screening is required after a conditional job offer.

Qualifications

• Must be able to communicate proactively.
• Must have excellent follow-up and follow-through skills.
• Must have experience managing multiple projects successfully.
• Must have experience entering data using a variety of computer software programs.
• Must have intermediate to high level proficiency using all Microsoft Office applications; Excel, Word, and PowerPoint.
• Must be able to effectively present information in one-on-one and small group situations to customers and other employees.

Responsibilities

• Communicates daily with Sales Production Manager, program managers, sales and other internal staff.
• Serves as contact between sales, customers, and internal departments in the absence of sales and program managers.
• Attends meetings as requests, coming prepared, and performing note taking or action register maintenance as requested.
• Leads requested meetings with proper meeting management including meeting purpose, agendas, proper attendee requests, and action registers and adherence.
• Develops and monitors project timelines and cost to ensure on-time delivery and anticipated profit margin.
• Monitors project cost and cost reporting to ensure accuracy and tracking compared to anticipated profit margin.

Skills

Communication

Follow-up

Multi-tasking

Data entry

MS Office Proficiency

Job description

GENERAL PURPOSE:

Account team member, supporting program manager and sales team. Supports department by tracking, investigating, and reporting project and program information and resolving problems.

ESSENTIAL JOB FUNCTIONS:

• Communicates daily with Sales Production Manager, program managers, sales and other internal staff.
• Serves as contact between sales, customers, and internal departments in the absence of sales and program managers.
• Attends meetings as requests, coming prepared, and performing note taking or action register maintenance as requested.
• Leads requested meetings with proper meeting management including meeting purpose, agendas, proper attendee requests, and action registers and adherence.
• Develops and monitors project timelines and cost to ensure on-time delivery and anticipated profit margin.
• Monitors project cost and cost reporting to ensure accuracy and tracking compared to anticipated profit margin.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production and fulfillment.
• Uses creative problem solving to achieve sales and customer objectives.
• Resolves project and program issues by investigating data and history, identifying solutions, and notifying program managers or other internal staff.
• Communicates changes in project specifications and scheduling.
• Interprets requests for developmental and other work and communicates needs to appropriate departments.
• Ensures smooth project flow by continuously communicating with appropriate internal staff.
• Works with others in company to research, establish and maintain production procedures and standards.
• Enters and maintains project data in departmental project management software.
• Develops, manages and distributes reporting of project and departmental metrics and reports.
• Prepares sales presentations by compiling data, and developing presentation formats and creating materials.
• Assists in interaction and relationships with external resources.
• Assists in price proposal and product development.
• Performs other job duties as assigned.

QUALIFICATIONS:

• Must have ability to communicate proactively.
• Must have excellent follow-up and follow-through skills.
• Must have experience managing multiple projects successfully.
• Must have experience entering data using a variety of computer software programs.
• Must have intermediate to high level proficiency using all Microsoft Office applications; Excel, Word, and PowerPoint.
• Must have ability to multi-task while maintaining a high level of accuracy.
• Must be able to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Must be able to perform all essential functions of this job with or without reasonable accommodation.

What We Offer

• Medical, Dental and Vision benefits available on 1st day
• 401K with company match
• Paid Time Off
  • 80 hours of Paid time off after 30 days of employment, prorated based on hired date.
  • 10 Paid Holidays (New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day)
  • 3 Floating Holidays & Schedule the other

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.