Enterprise Communications Coordinator

Basic Software Systems

Texarkana (TX)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Basic Software Systems in Texarkana is looking for an Enterprise Communications Coordinator. This customer-facing administrative role manages day-to-day communications across the organization, ensuring professionalism and responsiveness.

Candidates should have a high school diploma or GED, along with 3 years of experience in customer service. Proficiency in Microsoft 365 and CRM platforms is preferred. Key responsibilities involve acting as a point of contact for clients and supporting various administrative functions.

Qualifications

3 or more years experience in customer service or professional administrative role.
Ability to represent the company professionally at every touchpoint.
Experience supporting a sales, support, or professional services team.

Responsibilities

Serve as the first point of contact for incoming communications.
Apply working knowledge of standard office software and procedures.
Document completed work clearly and consistently for future reference.

Skills

Strong customer service orientation

Excellent written and verbal communication

High attention to detail

Ability to manage multiple priorities

Strong computer literacy and learning ability

Sound judgment and initiative

Comfortable handling confidential information

Education

High school diploma or GED

Associate’s or bachelor’s degree in Business Administration or Communications

Tools

CRM platform

Microsoft 365 (Outlook, Word, Excel, Teams)

Job description

POSITION OVERVIEW

The Enterprise Communications Coordinator is a customer-facing administrative role responsible for managing day-to-day communications and coordination across the organization. Serving as the first point of contact for clients, vendors, and partners, this role ensures that every interaction reflects the company’s standards of professionalism, accuracy, and responsiveness.

The Enterprise Communications Coordinator partners closely with Customer Relations, Administrative, and Support Services teams to keep information flowing, projects moving, and clients well served. The role is well suited to a detail-oriented communicator who enjoys variety, thrives on autonomy, and takes pride in being the dependable face and voice of the organization.

KEY RESPONSIBILITIES

Front-Line Communications

Serve as the first point of contact for incoming communications across phone, email, and internal messaging platforms, responding promptly and routing inquiries to the appropriate team.
Represent the company with professionalism and care in every interaction, both in person and across digital channels.

Administrative & Operational Support

Apply working knowledge of standard office software and procedures, including word processing, email, spreadsheets, and digital file and records management.
Receive, sort, and distribute incoming mail and shipments.
Provide hosting and coordination support for trainings, staff events, and internal activities.
Coordinate project documentation and correspondence in support of one or more managers.

Customer & Case Management

Create and route support case tickets in the company CRM with accuracy and strict adherence to documented protocols.
Enter and maintain client and prospect information in the central database, ensuring data is accurate, complete, and up to date.
Handle sensitive client and company information with confidentiality, discretion, and accuracy.

Reporting & Project Support

Assist in the preparation and ongoing maintenance of recurring reports.
Support marketing and administrative projects, including coordinated mail and email campaigns.
Document completed work clearly and consistently for future reference.

Collaboration & Continuous Improvement

Develop and maintain a clear understanding of Administrative and Support Services team functions to direct inquiries and tasks efficiently.
Participate in team meetings to align on logistics, projects, and priorities while operating effectively in a largely independent role.
Bring forward ideas and process improvements to strengthen team workflows.
Perform other related duties as assigned in support of department and company goals.

REQUIRED QUALIFICATIONS

Education & Experience

High school diploma or GED required.
Three or more years of experience in a customer service, communications, or professional administrative role.

Core Competencies & Skills

Strong customer service orientation, with the ability to represent the company professionally at every touchpoint.
Excellent written and verbal communication skills for both internal and external audiences.
High attention to detail balanced with awareness of broader priorities and outcomes.
Ability to manage multiple priorities in a fast-paced environment with politeness and professionalism.
Strong computer literacy and confidence learning new platforms and tools.
Sound judgment and initiative, with the ability to work independently or as part of a team.
Comfortable handling confidential and sensitive information with discretion.

PREFERRED QUALIFICATIONS

Associate’s or bachelor’s degree in Business Administration, Communications, or a related field.
Prior experience using a CRM platform for case or ticket management.
Experience supporting a sales, support, or professional services team.
Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams).
Background in a B2B or technology-services environment.

PERFORMANCE EXPECTATIONS / ANNUAL REVIEW METRICS

Communication & Service Quality

Professionalism, responsiveness, and accuracy in handling internal and external communications.
Quality and tone of interactions with clients, vendors, and visitors.
Adherence to documented communication standards and protocols.

Operational Excellence