Coord 2, Product Sales Support & Analysis

Xfinity; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in telecommunications seeks a detail-oriented professional to ensure the quality and accuracy of Business Class customer orders. This role involves collaborating closely with sales and installation partners to manage customer experiences effectively. Candidates must possess strong organizational and communication skills and a commitment to quality and customer service.

Qualifications

• 2-5 years relevant work experience.
• Familiarity with internal order management systems preferred.
• Ability to manage multiple tasks and projects.

Responsibilities

• Perform contract and serviceability reviews for order accuracy.
• Support sales teams from opportunity to order acceptance.
• Resolve order issues in partnership with cross-functional teams.

Skills

Accountability

Adaptability

Communication

Customer-Focused

Professional Integrity

Relationship Building

Self Motivation

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is responsible for ensuring the quality and accuracy of Business Class customer orders from point of sale through installation. Partners closely with Sales and internal partners to ensure orders meet compliance standards, flow correctly, and are installation ready by performing Pre-Order Acceptance tasks relating to order processing, serviceability verification, account management, customer escalations for Small Business (SB) TV, Internet and Voice products.

Job Description

Core Responsibilities

• Perform contract and serviceability reviews to ensure clean submission and avoid rework.
• Support sales teams from opportunity to Order Acceptance for both single and multi-site customers.
• Ensure clean and accurate order entry across products and platforms
• Coordinate with BSC, Construction, and Order Management teams, Tech Ops, etc. to ensure smooth order flow to install.
• Validate serviceability, product availability, and contract accuracy prior to order submission.
• Navigate and manage tasks across multiple systems (e.g., CSG, CB Sales, Salesforce, Workbench, Café NX, Century, Remedy, Sphere, ECM).
• Resolve order issues and escalations in partnership with cross-functional teams, ensuring adherence to SLAs.
• Lead pass prospects to sales for potential sales opportunities.
• Maintain active participation in team meetings, virtual sessions, and team engagement platforms.
• Identify and recommend process improvements that enhance efficiency and customer experience.
• Participate in virtual collaboration, peer learning, and continued professional development.
• Meet or exceed scorecard-based productivity and quality metrics.
• Maintain up-to-date knowledge of systems, tools, processes, and product offerings.
• Flexibility to support variable schedules, including nights, weekends, and overtime as required.
• Participate in special projects and additional duties as assigned.

Qualifications

• Strong organizational, communication and problem-solving skills, and ability to manage multiple tasks and projects.
• Ability to work independently, collaboratively and maintain professional relationships in a fast-paced virtual environment
• Maintain compliance with Work from Home Guidelines and take accountability for outcomes
• Familiarity with internal order management systems and sales operations tools preferred.
• Committed to delivering high-quality work that drives clean order flow and a better customer experience

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion &diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Accountability, Adaptability, Communication, Customer-Focused, Professional Integrity, Relationship Building, Self Motivation

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About the company

Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.

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