COOP Deskside Technician (Senior)

Empower AI Inc.; Bluemont (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Empower AI Inc. in Reston, VA, is seeking a Senior COOP Deskside Technician to provide expert deskside IT support at COOP warm site locations for NIPRNet and SIPRNet environments.

You will perform maintenance checks, configuration, and readiness validation; manage assets and documentation; and train staff, ensuring rapid, reliable contingency readiness for critical government operations.

Responsibilities

• Serves as the subject matter expert for COOP IT deskside support; independently applies advanced specialized knowledge of NIPRNet and SIPRNet environments and continuity of operations requirements to analyze, validate, and maintain warm site equipment readiness at RRMC and other designated COOP locations.
• Independently performs daily maintenance checks, preventative testing, equipment configuration, and readiness validation across all COOP warm site systems; analyzes test results, independently determines whether equipment meets mission-ready standards, and determines and executes corrective actions when deficiencies are identified.
• Provides technical knowledge and analysis of specialized IT applications and COOP operational environments; independently offers guidance on complex COOP support challenges requiring knowledge beyond standard Tier II scope, including cross-environment issues spanning NIPRNet and SIPRNet.
• Independently designs, analyzes, and maintains complex enterprise infrastructure systems at COOP warm site locations to enhance efficiency, reliability, and mission readiness; applies systems analysis techniques to evaluate infrastructure components and determine optimization and remediation strategies.
• Independently troubleshoots and analyzes infrastructure components to diagnose and resolve reported issues; applies advanced specialized knowledge to determine root cause, select technically appropriate remediation, and verify resolution without requiring supervisor direction.
• Independently supports contingency activations, responding within the required 2-hour recall window; upon activation, immediately applies specialized COOP IT knowledge to assess warm site status, execute readiness protocols, and ensure full operational capability across NIPRNet and SIPRNet environments.
• Independently manages asset accountability at COOP warm sites; ensures compliance with DD Form 1150 documentation standards, maintains accurate records of all COOP IT equipment, and tracks asset changes in ServiceNow; exercises judgment in determining when discrepancies require escalation.
• Organizes and independently conducts training sessions for COOP support staff on new software applications and hardware usage; applies instructional judgment to determine appropriate

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

As the COOP Deskside Technician (Senior), you will act as a model of customer service excellence to all organizational staff members in the 6.10 COOP IT Support (OPTIONAL) as part of DISA's Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will be responsible for providing deskside IT support at COOP warm site locations for NIPRNet and SIPRNet environments, maintaining equipment readiness, supporting contingency activations, and ensuring asset compliance with DoD documentation standards. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Primary Duty - COOP Technical Authority, Systems Analysis, and Independent Judgment

• Serves as the subject matter expert for COOP IT deskside support; independently applies advanced specialized knowledge of NIPRNet and SIPRNet environments and continuity of operations requirements to analyze, validate, and maintain warm site equipment readiness at RRMC and other designated COOP locations.
• Independently performs daily maintenance checks, preventative testing, equipment configuration, and readiness validation across all COOP warm site systems; analyzes test results, independently determines whether equipment meets mission-ready standards, and determines and executes corrective actions when deficiencies are identified.
• Provides technical knowledge and analysis of specialized IT applications and COOP operational environments; independently offers guidance on complex COOP support challenges requiring knowledge beyond standard Tier II scope, including cross-environment issues spanning NIPRNet and SIPRNet.
• Independently designs, analyzes, and maintains complex enterprise infrastructure systems at COOP warm site locations to enhance efficiency, reliability, and mission readiness; applies systems analysis techniques to evaluate infrastructure components and determine optimization and remediation strategies.
• Independently troubleshoots and analyzes infrastructure components to diagnose and resolve reported issues; applies advanced specialized knowledge to determine root cause, select technically appropriate remediation, and verify resolution without requiring supervisor direction.
• Independently supports contingency activations, responding within the required 2-hour recall window; upon activation, immediately applies specialized COOP IT knowledge to assess warm site status, execute readiness protocols, and ensure full operational capability across NIPRNet and SIPRNet environments.
• Independently manages asset accountability at COOP warm sites; ensures compliance with DD Form 1150 documentation standards, maintains accurate records of all COOP IT equipment, and tracks asset changes in ServiceNow; exercises judgment in determining when discrepancies require escalation.
• Organizes and independently conducts training sessions for COOP support staff on new software applications and hardware usage; applies instructional judgment to determine appropriate