Cookie Crew: Flexible, Guest-First Baker & Customer Expert

Insomnia Cookies; Fort Wayne (IN); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Free cookies & Employee Discount

Pet insurance

Paid vacation and sick time off

Interactive training and development

Growth/promotion opportunities

Fun team environment

Job summary

A leading cookie company in Fort Wayne is seeking a team member to join their Cookie Crew. Responsibilities include greeting guests, taking orders, baking delicious cookies, and ensuring a warm customer experience. The ideal candidate has prior customer service experience and a friendly demeanor. This part-time position offers flexible schedules, free cookies, and a fun work environment.

Qualifications

• Prior experience in a customer service focused role - preferred.
• Must be 18 years or older to be employed.
• Legally eligible to work in the United States.

Responsibilities

• Greet guests and take their orders according to procedure.
• Help customers understand menu items and answer questions.
• Bake cookies and ensure correct delivery orders.
• Handle cash and maintain bakery cleanliness.

Skills

Customer service experience

Outgoing demeanor

Communication skills

Organizational skills

Job description

• Pet insurance for your furry loved ones
• Paid vacation and sick time off
• Interactive training and development
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

As a member of theCookie Crew at our Fort Wayne store located at840 S. Calhoun Street Fort Wayne, IN 46802, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!
SOME OF OUR SWEET COOKIE CREW PERKS:

• Flexible part-time work schedules
• Free cookies & Employee Discount
• Pet insurance for your furry loved ones
• Paid vacation and sick time off
• Interactive training and development
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS/EXPERIENCE:

• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

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