Cookie Crew (AM Availability)

Insomniacookies; Washington (District of Columbia); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Pay rate: $16.25/hr plus tips

Flexible part‑time schedules

Pay-on-Demand (daily pay)

Paid vacation and sick time

Pet insurance

Training & mentorship

Growth opportunities

Team environment

Employee discount and free cookies

Job summary

Insomnia Cookies is hiring for a Cookie Crew member at the Union Station bakery in Washington, DC. You will greet guests, take orders, bake cookies, and assist with ice cream deliveries in a fast-paced shop.

We offer flexible part-time schedules, daily pay options, paid time off, pet insurance, mentorship, growth opportunities, and an energetic team environment. No prior pro experience required beyond 6 months in customer service.

Qualifications

• At least 6 months of experience in a customer service focused role.
• Personable, genuine, outgoing demeanor.
• Customer service focused and a willingness to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
• Give each customer a warm experience with a smile in person and over the phone.
• Bake our delicious cookies to perfection & a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately and have no shortages or overages.
• Cleaning, sanitizing, and maintaining the bakery.

Skills

Customer service

Communication

Team player

Lift 40 lb

Night shifts

Cash handling

6 months experience

Job description

Insomnia Cookies is one of the fastest growing, late‑night sweet indulgence companies in the country, and at the present time, we are actively interviewing Cookie Crew for our brand new Union Station location. This brand new bakery will be located at 40 Massachusetts Ave NE, Suite M131, Washington, DC 20002! As a member of the Cookie Crew, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our warm and delicious cookies as well!

SOME OF OUR SWEET COOKIE CREW PERKS:

• Pay Rate: $16.25/hr plus tips
• Flexible part‑time work schedules. AM availability preferred!
• Pay‑on‑Demand (you get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person and over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS & EXPERIENCE:

• At least 6 months of experience in a customer service focused role – preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States