Cookie Crew

Insomnia Cookies LLC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 26,000; Part time

Job summary

Join the Cookie Crew at Insomnia Cookies in Pittsburgh, where you'll be the face of our store, providing a warm and delightful experience for customers. This part-time role involves baking delicious cookies, taking orders, and ensuring customer satisfaction in a fun team environment. With flexible schedules and great perks, it's an exciting opportunity to grow with a rapidly expanding brand known for its innovative approach to cookie delivery.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Interactive training & mentorship

Employee discount and FREE COOKIES

Qualifications

• At least 6 months of experience in a customer service focused role preferred.
• Must be 18 years or older to be employed.
• Must be able to lift up to 40 lb boxes of product.

Responsibilities

• Greet guests and take their orders according to procedure.
• Bake cookies and ensure fast delivery of orders.
• Handle cash and maintain cleanliness of the bakery.

Skills

Customer service

Communication

Organizational skills

Math skills

Job description

As a member of the Cookie Crew at our South Side store located at 1734 E. Carson Street Pittsburgh, PA 15203, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our delicious Warm and Delicious cookies!

Check out some of our content videos below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

• Pay Rate: $11.00/hr
• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS & EXPERIENCE:

• At least 6 months of experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!