Cookie Crew

Insomnia Cookies; Loves Park (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance for your furry loved one

Interactive training & mentorship

Job stability with growth potential

Promotional opportunities

Team environment and free cookies with

Employee discount

Job summary

Insomnia Cookies is hiring for a Cookie Crew member at our Harlem store. You will greet guests, take orders, and ensure a warm, friendly experience while baking cookies and handling deliveries with care. You’ll join a fun team in a fast-paced bakery environment, with opportunities to learn and grow.

Position requires part-time availability, the ability to lift 40 lb, and working nights, weekends, and holidays. Pay-on-demand is offered along with vacation and sick time benefits.

Qualifications

• At least 6 months of experience in a customer service focused role.
• Personable, genuine, outgoing demeanor.
• Customer service focused and a willingness to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
• Give each customer a warm experience with a smile in person and over the phone.
• Bake our delicious cookies to perfection and a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately and have no shortages or overages.
• Cleaning, sanitizing, and maintaining the bakery.
• Other duties as assigned.

Skills

Customer service

Great communication

Organizational skills

Math skills

Physical stamina

18+ years old

Evenings/weekends availability

Job description

As a member of the Cookie Crew at our Harlem store located at 17 West 125th Street New York, NY 10027, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

• Flexible part-time work schedules


• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)


• Paid vacation and sick time off


• Pet insurance for your furry loved ones


• Interactive training & mentorship


• Job stability with a rapidly growing and reputable company


• Achievable growth/promotion opportunities


• You get to work in a fun, exciting team environment


• Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure


• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy


• Give each customer a warm experience with a smile in person & over the phone


• Bake our delicious cookies to perfection & a scoop of ice cream


• Ensure fast, warm, and correct delivery orders are packaged and sent out


• Handle cash and payments accurately and have no shortages or overages


• Cleaning, sanitizing, and maintaining the bakery


• Other duties as assigned

DESIRED SKILLS & EXPERIENCE:

• At least 6 months of experience in a customer service focused role - preferred


• Personable, genuine, outgoing demeanor


• Customer service focused and a willingness to exceed guest expectations


• Great communication, organizational and math skills


• Must be able to lift up to 40 lb boxes of product


• Must be 18 years or older to be employed


• Must be able to work nights, weekends and holidays


• Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.