Cookie Crew

Insomnia-Cookies; Asheville (NC); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Pay rate $13.50/hr

Daily pay

Paid vacation and sick time off

Pet insurance

Mentorship

Growth opportunities

Fun team environment

Employee discount & free cookies

Job summary

Insomnia Cookies is hiring at UNC-Asheville for the Cookie Crew at 8 College Street, Asheville, NC. You will greet guests, take orders, bake cookies, and ensure warm, accurate deliveries while working in a fun team environment.

The role requires at least 6 months in a customer-service setting, ability to lift up to 40 lb, and availability nights, weekends, and holidays. Pay starts at $13.50 per hour with daily pay options and growth opportunities.

Qualifications

• Requires experience in a customer service-focused role.
• Goes with handing customers, taking orders, and answering questions.
• Must maintain accuracy in cash handling and transactions.
• Ability to lift up to 40 lb and work nights, weekends, and holidays.

Responsibilities

• Greet guests and take orders according to store procedures.
• Explain menu items and ensure order accuracy.
• Provide a warm, friendly experience in person and by phone.
• Bake cookies and scoop ice cream for orders.
• Package and deliver warm, correct orders.
• Maintain bakery cleanliness and sanitation.

Skills

Customer service

Communication

Math skills

Teamwork

Flexibility

Reliability

Education

High school diploma or equivalent

Job description

As a member of the Cookie Crew at our UNC-Asheville store located at 8 College Street, Asheville NC,you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

• Pay Rate: Starting at $13.50/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS & EXPERIENCE:

• At least 6 months of experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, \"sweet-easy\" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly \"Imagining What's Possible\"!