Cook II - Hollydeck - Full Time

PENN Entertainment, Inc.; United States; Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Résumé du poste

PENN Entertainment, Inc. is seeking a Food & Beverage team member to help prepare high-quality dishes for Hollydeck events. You will ensure par levels are maintained, communicate with leadership about shortages, and deliver timely, friendly service to guests.

The role requires strong interpersonal and written communication skills, the ability to work in a fast-paced casino environment, and adherence to food safety standards. Flexibility for shifts is expected.

Qualifications

• GED or HS Diploma or equivalent required.
• Prior food service experience preferred but not required.
• Ability to communicate clearly with guests and team members.

Responsabilités

• Prepare food to established guidelines and orders for Hollydeck guests.
• Maintain par levels and report shortages to F&B leadership.
• Ensure timely food preparation according to guidelines.
• Provide prompt and friendly customer service.
• Follow food safety standards and PPE requirements.
• Stay informed about products, events, and promotions.
• Keep workstation clean and stocked per health guidelines.
• Ensure compliance with regulatory requirements and confidentiality.

Connaissances

Interpersonal skills

Written & verbal communication

Customer service

Teamwork

Formation

High School Diploma or GED

6 months to 1 year related experience

Description du poste

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Consistently and accurately prepares food to established guidelines and orders for Hollydeck guests.
• Ensures par levels for menu item ingredients are kept in stock. Reports shortages and/or outages to F&B leadership for ordering purposes.
• Ensures food is prepared in a timely manner according to established guidelines.
• Communicates with other Hollydeck Team Members as needed to provide prompt and friendly customer service according to department and company standards.
• Responsible for boiling and/or broiling or assisting with boiling and/or broiling of seafood products for Hollydeck events according to established guidelines.
• Ensures food product served is fresh and meets guest satisfaction. Reports concerns regarding food product or ingredients to F&B leadership team.
• Ensures food product is stored and prepared according to food safety standards and established guidelines.
• Responsible for wearing personal protective equipment while handling all food products. Ensures food safety standards are following at all times while on duty.
• Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• General Education Degree (GED) or High School Diploma; six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to count money and change correctly.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Must meet professional appearances standards as outlined in company policy.
• Ability to work in small areas in a fast paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Language Skills

Must have good written and oral communication and organizational skills. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. This employee is required to stand for their scheduled shift(s) and must be able to stand and walk for long periods of time.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

While performing the duties of this job, employee is regularly exposed to flashing lights and possibly moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; extreme heat or cold and risk of electrical shock. Employee is exposed to an environment containing unrestricted secondhand tobacco smoke.