BEVERAGE SERVER

1st Jackpot; Mississippi; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonuses

Paid time off

Job summary

ViziRecruiter, LLC. is looking for enthusiastic Customer Service Representatives to join our team in Mississippi. In this fast-paced environment, you will be responsible for ensuring a positive experience for all customers while adhering to company service standards.

The ideal candidate will have a high school diploma/GED and preferably 2 years of experience in a customer-facing role. The position demands excellent communication skills, a positive attitude, and the ability to handle various situations effectively.

Qualifications

• 2 years of experience in a customer-facing role preferred.
• Ability to read and interpret documents such as safety rules and manuals.
• Ability to effectively communicate with customers and employees.

Responsibilities

• Attend new employee orientation before beginning work.
• Develop and implement customer satisfaction standards.
• Create a positive customer and employee experience.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Attend new employee hooray for Hollywood and departmental orientation prior to beginning
• Work in the department
• Report to scheduled shift in proper costume
• Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees
• Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service
• Acquire the ability to answer questions. If you don’t know the answer, find someone who does. If a customer needs assistance, find the appropriate person to assist him. Ensure stock is sufficient for daily operation. If there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor
• Order beverages using the established call sequence
• Promote Hollywood Casino food and beverage outlets and entertainment facilities
• Adhere to local laws regarding legal age of service
• Attend alcohol awareness seminars and adhere to all rules and regulations administered through ABC
• Complete assigned side work; wipe down all counters and clean service tray. Keep side station and surrounding work area clean and organized

Requirements

• EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); 2 years experience preferred.
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Employees of organization.
• REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• OTHER SKILLS and ABILITIES: Ability to obtain the appropriate work authorization per gaming regulations. Ability to work in a drug‑free environment and pass a chemical dependency test as required.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The Employee is required to walk, reach with hands and arms, stoop, kneel and taste or smell. The Employee must occasionally lift, balance and/or move up to 15 pounds. Specific vision abilities required by this job include color and close vision.
• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. Employee is frequently exposed to cigarette smoke. The noise level in the work environment is usually high.