COO, Health Plan Operations & Growth

Thewia; San Francisco (CA); Hybrid; USD 350,000 - 400,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Professional development

Job summary

San Francisco Health Plan is seeking a Chief Operating Officer to join the Executive Team in San Francisco. The COO will translate strategic plans into operational priorities, oversee Operations, and partner with executives to drive service excellence for members and providers.

This hybrid role requires residency in California, with onsite presence of 4 days per month initially, increasing to 8 days per month in 2027, reporting to the CEO and leading multi-department operations including Claims,

Qualifications

• Bachelor's degree required; master's preferred in business administration, healthcare administration, public health or related field.
• 15+ years of progressive leadership experience with 5+ years in operating multi-department teams.
• Experience in managed care or health plan settings (Medi-Cal/Medicare).
• Proven budget development, financial planning and resource management skills.
• Experience building and managing complex cross-functional operations.

Responsibilities

• Be a member of the Executive Team and translate strategic plans into operational priorities with measurable results.
• Lead and retain a high-performing leadership team across Operations and related departments.
• Translate strategy into multi-year operational plans and drive execution.
• Lead enterprise-wide initiatives to improve efficiency, scalability, and member/provider experience.
• Assess regulatory and policy changes and lead operational responses.
• Advise CEO on risks, opportunities, and resource needs.
• Provide executive oversight of all Operations departments.
• Establish, monitor, and report on KPIs and service-level metrics.
• Partner with Finance on budgeting and investment decisions for staffing and vendors.
• Present updates and recommendations to the Governing Board.
• Represent SFHP with regulators, provider partners, and external stakeholders.

Skills

Leadership

Budgeting

Strategic planning

Regulatory knowledge

Healthcare administration

Education

Bachelor's degree

Master's degree in business or healthcare administration

Job description

San Francisco Health Plan is seeking a Chief Operating Officer to join the Executive Team in San Francisco. The COO will translate strategic plans into operational priorities, oversee Operations, and partner with executives to drive service excellence for members and providers.

This hybrid role requires residency in California, with onsite presence of 4 days per month initially, increasing to 8 days per month in 2027, reporting to the CEO and leading multi-department operations including Claims,