Conversational Architect

Quantiphi; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Work with Fortune 500 companies

Gain hands-on AI and cloud tech experience

Collaborate with a high-energy team

Job summary

Quantiphi is seeking a Conversational Architect in the United States to lead the architecture for the Google CCaaS CCAI Chat Modernization Program. This role demands expertise in Google Cloud and Dialogflow CX, combined with strong leadership skills to manage an offshore team.

Responsibilities include defining architectural standards, leading migrations, and mentoring developers. Ideal candidates will have extensive experience in software engineering and architecture, particularly in enterprise-grade digital platforms.

Qualifications

• 8+ years in software engineering and architecture, with 3+ years in a lead/architect role.
• Expert in multi-flow architecture and Conversational Agents design.
• Hands-on experience in integration architecture and REST API design.

Responsibilities

• Own the architecture for the CCAI chat platform.
• Lead migration to Google CCAI managing cutover approaches.
• Drive team delivery planning and communicate architecture decisions.

Skills

Dialogflow CX knowledge

GCP platform expertise

Node.js and Python fluency

Offshore team leadership

Education

Google Cloud Professional Cloud Architect certification

Tools

Node.js

Python

GCP Tools (Firestore, BigQuery, etc.)

Job description

Role: Conversational Architect

Experience Level: 10+ Years

Employment type: Full Time

Location: United States

Job Description

The CCaaS Architect is the senior technical authority for the Google CCaaS CCAI Chat Modernization Program. This individual owns the end-to-end solution architecture for the chat platform, drives technical decision-making across all workstreams, and serves as the primary bridge between the program's executive stakeholders and the distributed engineering team. The ideal candidate combines deep hands-on Google Cloud and Dialogflow CX expertise with the leadership capability to manage an offshore development team and communicate complex technical concepts clearly to non-technical audiences.

Key Responsibilities

• Own the end-to-end solution architecture for the CCAI chat platform, including Dialogflow CX conversation design, GCP infrastructure topology, integration patterns, data flows, and security architecture.
• Define Dialogflow CX architectural standards: flow decomposition strategies, playbook design principles, webhook interface contracts, and reusable component patterns for the chat platform.
• Lead the migration to Google CCAI, designing phased cutover approaches that minimize disruption to ongoing operations.
• Provide code-level technical direction in Node.js and Python, conducting architecture reviews, approving technical designs, and performing targeted hands-on development when needed to unblock the team.
• Design and govern the integration architecture, data mapping, and event-driven patterns that connect CCAI chat to CRM workflows.
• Lead and mentor the offshore development team: conduct code reviews, establish engineering standards, facilitate knowledge-sharing sessions, and manage individual technical growth.
• Drive Safe delivery planning, including PI planning participation, feature decomposition, sprint ceremony facilitation, and dependency management across teams.
• Communicate architecture decisions, technical risks, and program status to executive sponsors, product owners, and senior stakeholders in clear, business-oriented language.
• Collaborate with the Cloud DevOps Engineer to validate infrastructure designs against security, compliance, and performance requirements for chat data.
• Partner with the QA Engineer to establish quality gates, define testability requirements for new features, and support UAT readiness reviews.
• Produce and maintain architecture documentation including solution design records, integration specifications, and architecture decision records.
• Evaluate and recommend tooling, platforms, and architectural patterns that improve the long-term maintainability and extensibility of the chat platform.

Required Qualifications

• 8 or more years of progressive software engineering and architecture experience, including 3 or more years in a technical lead or architect capacity on enterprise-grade digital platform programs.
• Expert-level Dialogflow CX knowledge: multi-flow architecture, playbook and generative AI agent design, webhook patterns, session management, and Conversational Agents (CCAI Platform) configuration.
• Deep GCP platform expertise, with practical experience across Cloud Run, Firestore, Pub/Sub, BigQuery, IAM, VPC, Secret Manager, and Cloud Armor in production environments.
• Hands-on integration architecture experience, including REST API design, event-driven patterns and case management workflows.
• Code-level fluency in Node.js and Python sufficient to review, guide, and contribute to production webhook services and integration components.
• Demonstrated offshore team leadership: managing distributed developers, conducting asynchronous code reviews, and sustaining delivery velocity across time zones.
• Experience delivering programs under SAFe or equivalent scaled agile frameworks, including PI planning and cross-team dependency coordination.
• Proven ability to communicate complex technical architectures to executive and non-technical audiences, including preparation of architecture briefings and decision papers.
• Preferred: Google Cloud Professional Cloud Architect certification.
• Preferred: direct experience with CCAI Platform chat configuration and Vertex AI Agent Builder for generative AI chat agents.
• Preferred: Google CCaaS digital channel migration experience, particularly transitioning from legacy chat platforms to cloud-native AI-driven chat.
• Preferred: insurance domain knowledge across Property and Casualty, claims processing, billing, and agent-assisted chat workflows.

What’s in it for YOU at Quantiphi?

• Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
• Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
• Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
• Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.