Junior Omnichannel Technology Analyst

Axos Bank; San Diego (CA); On-site; USD 70,304 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Saving Plan with Employer Match

Paid Sick Leave and Vacation

Job summary

Axos Bank is looking for an experienced Conversational AI Engineer to design and support advanced conversational solutions within their Google CCAS suite and GCP. In this role, you'll work on conversational design, system integrations, and scalable AI solutions while providing essential production support and platform enhancements.

The ideal candidate has a strong programming background, particularly with Python and JavaScript, along with 3+ years of experience in software development and cloud platforms. This position also offers great benefits, including medical insurance and a 401(k) plan.

Qualifications

• 3+ years experience in software development, cloud platforms, or related IT role.
• Strong proficiency in programming languages, preferably Python and JavaScript.
• Hands-on experience with GCP services, including Cloud Run, API Gateway, and BigQuery.

Responsibilities

• Design, build, and support conversational AI solutions across omnichannel platforms.
• Provide production support for conversational platforms by troubleshooting issues.
• Create and maintain technical documentation and architectural artifacts.

Skills

Programming in Python

Software Development

Cloud Architecture

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Google Cloud Platform (GCP)

Dialogflow

API Development

Job description

About This Job

Axos Bank Target Range: $70,304.00 /Yr – $93,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10%. Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi‑annually based upon your achievement of performance goals and targets.

We are seeking an experienced Conversational AI Engineer to design, build, and support advanced conversational solutions across our omnichannel ecosystem. This role works primarily within the Google CCAS suite, including Dialogflow Conversational Agents, and GCP, and plays a critical role in both production support and platform enhancements. The position carries a strong emphasis on custom development, system integrations, and the delivery of scalable, secure, and reliable conversational AI solutions. This role is ideal for an engineer who is comfortable working across the full solution stack, from conversational design through backend services and cloud infrastructure.

Responsibilities

• Conversational AI Platform Development: Design, build, and support conversational AI solutions across omnichannel platforms, with a primary focus on the Google CCAS suite, including Dialogflow Conversational Agents.
• Production Support & Reliability Engineering: Provide production support for conversational platforms and supporting services by troubleshooting conversational logic, webhook failures, backend integration issues, logs, and monitoring dashboards. Perform root‑cause analysis for defects, outages, and performance issues, and implement long‑term corrective solutions. Define and uphold production readiness standards, including observability, reliability, performance, scalability, and cost efficiency for conversational and AI services.
• Architecture & Custom Development: Design and implement microservices‑based architectures to support conversational AI, integrations, and business workflows. Create reusable frameworks, shared libraries, and common components to accelerate development and promote consistency across conversational solutions.
• Systems Integration & API Engineering: Design and implement secure API integrations, including authentication and authorization flows, error handling, data transformation, middleware services, and proxy layers.
• Documentation, Collaboration & Technical Leadership: Create and maintain technical documentation and architectural artifacts to support knowledge sharing and long‑term maintainability. Collaborate with product, business, and engineering stakeholders to translate requirements into well‑architected technical solutions. Provide technical leadership by contributing to architectural decisions, evaluating vendor solutions, and leading proof‑of‑concept (POC) initiatives. Stay current with advancements in conversational AI, cloud services, and AI/ML technologies through experimentation and continuous learning.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related technical field.
• 3+ years experience in software development, cloud platforms/architecture, or related IT role.
• Cloud Architecture: Preferably hands‑on experience with Google Cloud Platform (GCP) services including Cloud Run, API Gateway, Cloud Storage, BigQuery, and Vertex AI, or similar cloud architecture experience.
• Software Development: Strong proficiency in programming, preferably with Python and JavaScript, and experience building backend services.
• Strong analytical, problem‑solving, and communication skills, with the ability to translate ambiguous requirements into actionable technical solutions.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave
• 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self‑Directed Trading

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.