Conversational AI Agent Developer (Hybrid/Remote)

MCD McKesson Canada Corporation / La Corporation McKesson Canada; Canada; Hybrid; CAD 116,000 - 154,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Job summary

McKesson is seeking a Digital Agent Developer to design, build, test, and improve AI-powered agents across voice, chat, and email, within Sierra Agent OS. You will partner with platform engineers and architects to deliver scalable, secure AI experiences and improve customer outcomes.

Ideal candidates have 2+ years in AI agents or related fields, hands-on prompts, tool calling, and testing. Hybrid or remote work is available; base pay is disclosed in the posting and varies by location.

Responsibilities

• Design, configure, and optimize conversational AI agents within Sierra Agent OS.
• Build reusable reference models and design patterns for multiple business use cases.
• Develop and refine agent experiences across voice, chat, and email channels.
• Analyze conversation data and performance metrics to improve accuracy, containment, and customer outcomes.
• Create and optimize prompts, workflows, decision logic, and handoff experiences.

Job description

McKesson is seeking a Digital Agent Developer to design, build, test, and improve AI-powered agents across voice, chat, and email, within Sierra Agent OS. You will partner with platform engineers and architects to deliver scalable, secure AI experiences and improve customer outcomes.

Ideal candidates have 2+ years in AI agents or related fields, hands-on prompts, tool calling, and testing. Hybrid or remote work is available; base pay is disclosed in the posting and varies by location.