Conventional Community Director - The Crossings

Elmington Living; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Holidays

Job summary

Elmington Living, a leader in community-focused property management, seeks a Community Director to run a market-rate multifamily community on-site. You will drive financial performance, leasing, and resident relations while supervising the on-site team to deliver a well-maintained property.

You'll manage budgets, optimize occupancy, and report weekly to leadership and partners. The role requires strong leadership, leasing expertise, and execution with integrity in a fast-paced environment.

Qualifications

• 1+ years of prior Community Director experience required.
• Strong leasing, pricing, and revenue management fundamentals.
• Experience with RealPage/OneSite, Yardi, Fortress or similar software.
• Fair Housing certification required within 7 days; CAPS preferred.

Responsibilities

• Manage the property's operating budget and drive NOI, NRI, bad debt, and management fee targets.
• Maintain occupancy through proactive leasing and retention strategies.
• Approve invoices up to $500 and vendor contracts as defined.
• Oversee rent collection, delinquency management, and evictions when needed.
• Prepare weekly leadership reports and monthly financials to the Regional Manager.
• Develop and execute action plans to address performance gaps.
• Join ownership and equity calls bi-weekly to report performance.
• Support daily operations reports due to equity partners and leadership.

Skills

Strong leadership

Team management

Communication

Problem solving

Customer service

Education

Fair Housing certification

CAPS or similar certification

Tools

RealPage/OneSite

Yardi

Fortress

Job description

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

POSITION SUMMARY

The Community Director (CD) is responsible for the full operation of a market-rate multifamily community, including financial performance, leasing and revenue management, resident relations, and staff supervision. The CD serves as the on-site leader and is accountable for delivering a well-maintained, financially sound, and resident-focused property.

WHY YOU'LL LOVE WORKING HERE:

Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being. Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year.

KEY RESPONSIBILITIES

• Manage the property's operating budget and drive performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting
• Maintain physical occupancy at or above budgeted levels through proactive leasing and retention strategy, while monitoring economic occupancy to ensure rent potential is being fully realized
• Approve invoices up to $500 and vendor contracts within delegated authority as defined in the property's PMA
• Oversee rent collection, delinquency management, and the eviction process when necessary
• Prepare and submit weekly reports to leadership, equity partners, and asset management every Monday, along with monthly financial reports to the Regional Manager
• Develop and execute the property's action plan to address performance gaps, tracking progress against budgeted targets
• Join ownership and equity calls bi-weekly to report on property performance
• Assist with Daily Operations reports, due daily to equity partners, owners, asset management, and leadership

Leasing & Revenue Management

• Drive leasing activity to meet and maintain budgeted occupancy and revenue targets
• Review market comps and property exposure to develop and own pricing recommendations for the community, in the absence of a dedicated revenue management function
• Implement pricing and concession strategy in partnership with the Regional Manager
• Oversee the leasing team's performance, including tours, applications, and move-ins
• Manage renewal strategy to maximize resident retention and minimize turnover costs
• Conduct prospect tours, maintain the tour path, follow up with prospects and applicants, send welcome emails, and assist with move-in orientations for new residents
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in
• Own marketing outreach and strategy for the community, partnering with the marketing team on advertising, digital presence, and lead-generation
• Monitor online reviews and resident feedback, partnering with the reputation management team to respond to negative reviews and protect community reputation
• Lead resident events and engagement programming to support retention

Team & Resident Management

• Hire, train, schedule, supervise, and manage the performance of the on-site team, including leasing and maintenance staff, and provide meaningful recommendations regarding discipline, promotion, and termination
• Regularly direct the work of two or more full-time employees (or the equivalent).
• Conduct performance evaluations and coach staff on service and sales standards
• Respond to and resolve resident concerns, complaints, and lease violations in a timely, professional manner
• Ensure the property maintains curb appeal, cleanliness, and a strong resident experience

QUALIFICATIONS & REQUIREMENTS

• 1+ years of prior Community Director experience required
• Strong understanding of leasing, pricing, and revenue management fundamentals
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software
• Fair Housing certification required within 7 days of employment; CAPS or similar certification preferred

CORE COMPETENCIES

• Strong leadership and team management skills
• Sales and revenue-oriented mindset with attention to detail
• Effective communicator with residents, staff, and regional leadership
• Problem-solving orientation with the ability to manage competing priorities
• Customer-service mindset and professionalism under pressure

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Primarily on-site at the assigned community, including leasing office and property grounds
• Some exposure to outdoor conditions during property tours and inspections
• Availability for occasional evenings/weekends and emergency response as needed
• Ability to walk the property, including stairs, for routine inspections
• Ability to communicate effectively in person, by phone, and electronically
• Occasionally move about the office to access files, office equipment, and meeting locations
• Ability to lift, carry, push, or pull up to 15-25 pounds occasionally
• Ability to bend, reach, stoop, and kneel as needed
• Frequently stand, walk, climb stairs, and move throughout the property
• May be exposed to varying weather conditions while performing outdoor duties
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.